MAPFRE Insurance Gore Rd, Webster

MAPFRE Insurace is awesome - so far after 6 years no problems - always helpful to my needs for insurance coverage that I want

I have an ongoing issue with MAPFRE Insurance since my date of loss, when my parked car was damaged by a Geico policy holder. I had gone through my own insurance company (MAPFRE) to process my claim (and to this day I'm sorry I did!) and the representative never informed me that I could have go also through the other party's insurance company, too. I was then referred to one of MAPFRE's preferred shops, K&S Auto Body, Framingham, MA, for a wheel alignment that needed to be done. I put my car in K&S Auto Shop and, when I go to pick my car up, I was told by the owner of the shop, Phil, that the wheel alignment was done. But my car was still driving crooked! - pulling to the right! I called MAPFRE and complained about this - but only to deaf ears! The representative first told me that my car was never approved to have a wheel alignment done, and then changed his story and said that MAPFRE had already paid for the wheel alignment to be done, and was not going to pay for it again! Very confusing!!! I then contacted Geico Insurance and was told by their representative that they had no problem with paying for the wheel alignment that was damaged by their insured. But since I had already gone through my own insurance company, and I already had a claim #, I had to stay with them. I contacted MAPFRE again, and was told to fax my proof that my car still needed a wheel alignment,which I did do and still have not received any follow-up by anyone at MAPFRE to this day! I reached out to several representatives at MAPFRE , but no one did anything to help me resolve this ongoing issue. Bottom line: THEY DON'T CARE!!!

Amazing, no hassles insurance company. They are friendly and committed to their customers’ satisfaction. I highly recommend MAPFRE.

I never have to worry about car insurance as MAPFRE has always handled each situation in a prompt, efficient and professional manner.

Great customer service, I've been a customer for 11+ years and have added homeowner's recently to my auto policy. Customer service is always very responsive, and online portal is very convenient way to check policy coverage and explanations and make payments.

The worse customer service and good luck trying to talk to anyone in this company. Stay away even trough AAA . 1 employee and 1 supervisor and 3000 phone calls in 3 days that’s what they said . Good luck

Jacked up my rates for no reason.($600 a year) No violations, accidents, or any sort of incident. Just because they can. And if you call to ask why? A customer service agent will yell at you and tell you you’re lucky to even be insured! Funny because now I have a different insurance company, with better coverage, for a third of the price!!!

They take a ridiculous amount of time handling claims and whenever I call it either gets transferred immediately to voicemail or has you wait 3 minutes then to voicemail. Not once has anyone actually answered the phone. Got hit not my fault and have not had a car for 2 weeks now. Can't wait till this is over and I can get rid of the worst insurance company

Very pleased with the folks with whom we have dealt at MAPFRE. They have been very patient, kind and helpful. Thank you!!

Terrible experience with homeowners insurance. They sent restoration co out to access cabinet damage and then would not let me see the report! It must have been too costly so they said get your own quote! Crazy company hope to never deal with them again.