Maine State Credit Union Grove St, Waterville

Terrible bank! They will give you a loan, and when you pay the loan off, they tack thousands more dollars onto your loan.......fraud in the loan department, not good news. Looking into legal actions , not transparent with their doings or your money.....Tony will be explaining /proving himself......

People tell me that credit unions are better than banks, but they never give specific reasons. I have accounts with three banks in town, but never have I ever been treated like a friend in any of them. I walked into this credit union on Friday and felt like I now belong to a family. These people treated me professionally and compassionately.

Maine State has some pros and cons. On the pro side, the staff is extremely helpful and pleasant. I forgot to grab my debit card from the ATM and it retained it for me so no one could get it. I came after the lobby had closed to get it back and the employees were very gracious in going out there with a special code to get it for me. I love that there's mobile check deposit. When I've had an issue with online banking, they've tried to be as helpful as possible. Which brings me to the cons. Because this credit union has this strange (to me) way of assigning you an account number with your *actual* checking acct number being something different, I've had so much trouble with connecting anything electronically. I use PayPal and Venmo frequently and it's been a huge hassle transferring my money to MSCU because the account number I put in isn't always recognized. I also have an investment account with Schwab and getting that connected was a nightmare. And if you don't write that acct number down somewhere or store it on your phone, you're out of luck trying to find your own acct number on the MSCU website. They say it's a security feature, but once I've logged into my own account and gone through those security features, I should be able to find my own darn acct number! Ugh. I've been a little frustrated and I'm probably going to switch banks. I think MSCU is a great bank for basic transactions, but if you do much at all with other institutions digitally, you may want to consider a different place to put your money.

Go Elsewhere--there is no service once you take out a loan. Rude, the chick answering the phone was a total ditz--HR should make sure that people have customer service skills. I took my loan to a bank. I had to rate a star and they aren't worth any.

I've been banking here for a while now. Well i ran into some issues and guess what this "bank" doesn't help....on top of all the employees taking forever to answer the phone n then acting like they don't care....I will be bringing my banking somewhere else......keep in mind when looking for a bank....it only takes 5 bucks to start an account...guess you get what you pay for 👎👎👎

Great Institution! I have been with them since 1976 or so. From St Francis De Sales FCU to Maine State now!

What a nice place to do my financial part of my life! Kudos to Ann, Paige, Holly, Michelle, Victor and any I have missed.

Extremely polite and also they were very knowledgeable. Thanks

sad, vary sad. Warning go to a bank. this place is sad