Maine Savings Western Ave, Hampden

Siobhan was very helpful when I called about some financial mistakes I had made which had to lead to me having an overdrawn account. She was understanding and since my account has not been overdrawn before, she was able to get approval from her supervisor to get the fees removed for me. This helped me TREMENDOUSLY and serves as a perfect example of the great customer service that I've experienced over the years as a member of MSFCU. Thank you Siobhan & MSFCU!!

First, the positive. The telephone bankers and the branch staff are all very professional and courteous. I never had to wait long for assistance. The negative: unless you have a stellar FICO score you're not going to get a loan or a credit card, you're going to get a non-interest bearing checking account and poorly disclosed overdraft fees, which are steep. In that sense, they're really not a member-oriented/community oriented financial services organization, they're just a regional commercial bank dressed up in credit union clothing.

The absolute best credit union around. We've been members since 2008 and won't do our banking anywhere else. The staff here, from the tellers all the way up to the VP of Member Services, are simply amazing and truly go above and beyond to ensure that their members are well taken care of. If there is ever an issue, they are extremely responsive and quick to resolve it. I can't recommend this credit union enough!