Magnolia Federal Credit Union Briarwood Dr, Jackson

Made a loan to purchase a vehicle. Branch in Castlewood was very efficient. Interest Rates lower than other banks (I quess depending on your credit score).

I'm editing my review, but leaving the original below. I have upped from 3 to 4 stars. I was contacted by the Credit Union and my primary issue (re: the mobile tools) was corrected. I appreciate that the review reply was not just damage control lip-service, and they actually took the time to address and resolve the complaint. Customer service on location is still hit or miss. --------------- One word review: Frustrating. I've been with this credit union approx 2 years, but I've begun shopping around for another institution. The Jackson/Ridgeland branch is terribly slow and seems to have poor communication. The Madison/Gluckstadt location was friendly and quick when I had to see a teller. I generally use online only tools, but I just haven't been able to get the new app's mobile deposit to work (a tool of high value to me). The hours, location, customer service, and wait times make banking incredibly inconvenient. I have never been charged fees and I prefer supporting Credit Unions, but there are so many options with better rates, service, and functional mobile banking tools that it's definitely worth shopping around.

I'm sorry to hear all of the bad reviews for this company. I've received nothing but the best customer service from this bank. I moved to Magnolia after several bad experiences at BankPlus. I am very happy with my accounts here.

I am looking for a New Credit Union. They moving out of the build I work at. And it going to made it more difficult for me. And that not the only reason. It's many.

This credit union could care less about it's members. What is sad is that they used to have loan officers and other personnel who truly cared and took care of members. I have been with this credit union for 7 years and have always been able to get loans or other services with no problems. The past couple of years, every loan request I have sent is has been denied. I have been an excellent member who always pays loans and my credit cards off early. I don't know what has happened to this once great place, but it's at the bottom of the barrel now. Horrible customer service, uncaring management and loan officers and just an overall condescending attitude from many who work there. I will be taking my business elsewhere as soon as I pay off my credit card. I would NEVER recommend this awful place to anyone!

Been with this company over 10 years, use to have great customer service. As of 2 or 3 years they have done away with weekend call service, why would u do this when problems happen on the weekend also. Now Its the weekend and I can't get any help with my debit card and I'm out of town with no one to call. HORRIBLE

I'm sorry to hear all of the bad reviews for this company. I've received nothing but the best customer service from this bank. I moved to Magnolia after several bad experiences at BankPlus. I am very happy with my accounts here.

Magnolia CU doesn't even deserve the one star! Their customer service is garbage and then I had the experience one of their employees being a liar. I can't believe how terrible the customer service is here. I'm warning you...go somewhere else! You will be better off! Even if you have to drive a little further, Magnolia CU is not even worth you walking in to.

I guess there is a curse around magnolia fcu because every teller I come into contact with is rude. I usually go to the VA and both young ladies are just stale face and never pleasant.They give you a look where you feel like you are bothering them. I’m just saying what ever happened to smiling faces and being pleasant/helpful. Negative personality kills vibes ...... get your staff together.

I love my branch! I work well with Ms Shirley. She is always helpful and very pleasant. I communicate in person and mostly email. I always get a response in my time of need. Thank you guys!!