M&T Bank Lantana Dr, Hockessin

Horrible customer service. Waited 20 minutes for teller to run it passed a manager to withdrawal from my account because they didn’t realize it was a Delaware State Identification card and were hung up on the fact it is not a license. Train your people better.

I'm giggling at these negative reviews. I've been doing business with the same crew at M&T going back to when they were Wilmington Trust. They are always kind, friendly and competent. I am always greeted with an enthusiastic "hello" and an occasional exchange of jokes. The newest additions to the staff are just as friendly.

I opened an account in this bank one day because I wanted a bank that was near the post office where I could easily deposit or withdraw money within walking distance. I found the bank to be competent and the employees friendly, but the interest rates being paid on savings or CDs to be virtually non-existent. I keep the account active by depositing a small amount monthly but don't often use the bank, but if you are looking for a bank to do your typical banking then it's quite competent, but I wouldn't recommend it for holding large amounts of assets as there are many others who offer substantially higher interest rates. I'm giving them a well deserved 4 star.

Horrible! The “Head Teller” doesn’t have a decent customer service bone in her body! She didn’t even smile at or greet me. She refused to help me sign up for direct deposit for my new job claiming “tellers can’t do that.” when I have done that at several branches with a teller in the past. Rude!

Lisa Alexander was very helpful. Got what I needed done even when the computer system glitched.

Horrible horrible bank don't know what they are doing 20 minutes to cash your check and still here

Only the best here at the fabulous Lantana. Awesome team

Lisa was awful, horrible customer service.

RUDEST OLD BROADS I HAVE EVER MET!!!!