M&T Bank W Broad St, Richmond

Wanda Goode was delightful to speak with. Very knowledgeable, professional, and kind.

This institition is terrible and behind the times. There is no walk up ATM at this branch, but there is a drive up ATM. There is nobody manning the drive up windows at any time of any day, so you will always be forced to use the ATM or get out of your vehicle to talk to a real person. The ATM is regularly out of service here. Tellers at this branch refused to change my address without a legal document to back up the change, so for several months my bank statements and other sensitive mail was being sent to the wrong address and could not be recovered. When I was finally able to bring in an "acceptable" document, one of the tellers at this branch inputted my change of address incorrectly. She was copying it off of my lease, and she clearly didn't double check that she had typed it in correctly. My card was denied every time I had to verify my zip code (online purchases, gas stations, etc) for several months until I figured it out myself. Last summer the fraud department flagged and locked my card about a dozen times regarding purchases I was personally making that they found suspicious. Customer service agents in the fraud dept were unable or unwilling to be specific regarding why they found my purchases suspicious so that I could have taken steps to prevent this from happening over and over and over. I do know at least one of those times it was due to the tellers refusing to change my address on file. Good luck to those of you who bank here and get paid on Fridays; it will take 2 to 7 business days (that's almost 2 weeks in real time!) for them to bother verifying a physical paycheck and 1 to 3 business days for them to process a direct deposit. They do not release any part of a paycheck or other type of deposit earlier, like most other banks. Even a cash deposit is typically not available for 24+ hours. The customer service agents at the 1-800 number are incredibly rude and combative when you can get one to pick up your call. The tellers at this branch are polite and have always been happy to help me, inside of company policy, which brought this review from 1 star to 2 stars. But I do not recommend banking with Manufacturers and Traders Bank.

Tried to open a new checking/savings account because they sent me a letter asking me to join. It was 4:30 pm on the dot I rushed from work to come in and do this. The lady rushed me right out the door saying the process is long and she couldn't do it at that time now this was exactly 30 mins before closing at 5pm. The attempt was non approachable. I work in customer service with cell phones we activate phones up until the very last minute of closing. And the process is long at times but the customer comes first. Instead of shooting me down as soon as I enter maybe try a more professional attempt. It was a heavy set white woman sitting when you first walk in very rude. I'll continue my banking with Wells Fargo. Had never even heard of this bank until I got this letter in the mail. Wish I could rate this a negative 1!

Cheryl was super pleasant and helpful. Needed to get a personal loan to pay off a totalled car. There were lots of hurrdles to jump over, and she made every step as easy as possible. Thank you!

I would personally never bank with them again. Unless you like attendant messing up the address you dictate on your account information. And you don’t find out until your credit card gets declined

This bank should be on the bottom of the list. First of all I needed to cash a check that came from this particular bank .The teller lied and told me that she had no way of verifying the funds in the account! Which Ray Charles can see was a lie. We had to spend almost $200 to cash a f@$*%#* check! Pissed beyond words!!!!

The website isn't great. The call in customer service is awful.

Refused me service to exchange some bills. Useless.