M&T Bank E Forrest Ave, Shrewsbury

What a wonderful and professional staff... The phone call ahead and the drive thru service were handled with care. A special recognition to “Dana” who waited on me in the drive thru; she made the 22min wait in line seem like it didn’t occur. Dana was very polite, professional, and proficient. Overall great job today to all. I will continue to use THIS branch going forward.

I use this bank for business purposes. Every interaction with them, without fail, they are helpful, patient, and knowledgeable. Everyone there is friendly and welcoming and it's a pleasure doing business with them.

Comment was made to take off my sunglasses its bad enough we have to wear these masks. Witch was followed by laughter from other customers. My glasses were prescription.

Sad, have had an account with them since I was 16 yrs old , through all the diff names they were. They flip through their staff so much that the new people are just so ignorant. What ever happened to appreciation for your customers. Sad really. I will be closing all my accounts and removing all my families accounts. I'm sure they won't care or even notice. ......

Helpful and friendly staff. They're up to date with online technology. I highly recommend M&T because with every branch I've visited, good customer service has been a constant.

Received a lot of personal attention. They were great in helping get my account started my lunch break. My one concern is that there was a delay in getting my checks and I was only given 2 starter checks.

Staff is courteous and efficient. This location offers multiple ways to do your banking: 2 drive-through lanes, 1 drive through ATM, an ATM in the lobby as well as, multiple tellers and account personnel.

Staff is very helpful for a business startup.