M&T Bank W 7th St, Frederick

Kudos to Delonn Knowles and co-workers; My wife and I realized that our savings account was compromised, having money withdrawn without our Knowledge. We panicked, didn't know what to do and so we rushed To the bank for help. We were immediately directed to someone who could help us. A teller, forgive me for not remembering her name, recognizing that my wife was distraught, brought her a glass of water and encouraging words. Ms. Knowles quickly went to work applying her training and experience to the grave situation at hand. We quickly Realized we were in great hands. It was remarkable seeing how the co-workers became a team to help us in our time of need. We've banked at this Frederick location for year's, and so we can say without a doubt that “ALL” patrons are treated the same, like Family. We want to recognize the staff but especially Ms. Knowles, for her efforts and the empathy given to us. Their work ethic and team work truly represents the goals of The M&T Bank without any Or Little guidance. Your staff are true inspirations to those of us that cross their path. Please relay this to them with our heartfelt THANKS. The Ulmers

I stopped in to this branch after dealing with customer service over the phone for the last 10 days and getting nowhere with a unique issue I was having. There were no other customers in the bank at the time and all three ladies stopped what they were doing to come over and help get my problem solved. 30 minutes later, my issue was resolved and I was on my way. In a half hour, these women fixed a problem that I'd been dealing with for 10 days and they thanked ME for being patient! Unfortunately, I was in a hurry and didn't catch their names, but they were awesome and if they happen to see this, Thank YOU!

Today is september 20, 2019. I decided to write a review because I was struggling with an issue with a check and I really appreciate a young lady, I believe her name is Tori, and she was phenomenal. She went above and beyond to check with her manager and anyone else that is of a higher status, to see if they can assist me with my situation in reference to my check. I truly appreciate that she contacted me to see if I got it situated, and i did get my check fixed. I'm able to deposit the following coming week and I just wanted to leave a review to say that this is an amazing young lady. She is very understanding and she will work on her hardest to make sure that she can provide you with what you need when being an M&T customer.

Went here for loan consultation and the loan officer was very helpful. Unfortunately I did not get the best incentive from M&T.

Some of the tellers are nice, but others need to improve their service skills.