M&T Bank E Carroll St, Salisbury

I spoke with Deanna from this location, who was really kind (thanks girl). I had a follow up question thereafter the phone conversation, therefore I called this branch once more. An overly-caffeinated woman named Amber answered. Amber was unpleasant, abrasive, loud, and bordering on rude/aggressive with her service. I asked one simple question, and it was a complete inconvenience to her. I am appalled that she acted this way, when someone inquired with basic kindness about a silly account question. Keep in mind I am fairly respectful and competent, thanks to my own employment history. I cannot believe she was so nasty. When reiterating a concept she’d spitefully say with haste, “LIKE I SAID……”. Which was just awful. You would have thought the phone call was 20 minutes (it was 4 minutes of her time). I have 2 sisters that are branch managers of other banks at other locations, and they would never. Amber, enough with the caffeine. It’s almost lunch time. The haste and elevated voice on the phone didn’t translate well, and I’m sure it’s like nails on a chalkboard out the teller window. There’s no point in rushing or shouting at a fellow millennial who also works in a customer service job during the worst pandemic ever. I don’t even want to know how you treat yourself, other coworkers, the elderly, or children. I hope you get the therapy you desperately need.

Before I was able to do a cash deposit on their ATM before, now though for no apparent reason it just says check deposit, now you might say "maybe there's an option to change it". I don't know there was nothing on the screen that said "cash deposit" on their ATM nor was there an option to change it. Complete waste of time.

Waited in the drive thru so long, I left. Absolutely ridiculous. June 7, 2021 - ATM out of service INCONVENIENCING CUSTOMERS!! Just wanted to do a simple deposit and have to come inside being exposed and its taking forever!

DO NOT USE THEIR ATM.... I was just robbed of 500 dollars while attempting to transfer funds from one card to my m&t account. The ATM simply informed me that the transaction could not be processed. Which okay, that's totally fine. I'll go use another one. Except when I went to the other m&t on route 50 I found out my account was now 500 dollars short! Now it had been roughly 20 minutes after my false transaction so I figured it wouldn't be that large of a deal considering they're now going to be 500 dollars over what they should be. NOPE! They can't do anything! Because checking ATM transactions is IMPOSSIBLE i'm sure.. I had all information necessary to work this out and they're just telling me I need to get the other bank to open an investigation. Screw you M&T, i'm a broke kid in college and now I don't know what the hell i'm going to do. I'll see you tomorrow to close my account.

Business friendly bank. I'm a happy customer.