M&T Bank Hedges Run Dr, Woodbridge

My wife and I recently opened up a personal and business checking account with M&T. The personal relationship banker and the branch manager who handled my business account was very efficient, quick and professional in listening and handling my needs. The branch manager also went above and beyond in following up with me a few weeks later to make sure everything was going alright and to make sure that I had been set up with checks and to make sure I am getting the most out of my checking account with M&T.

My experience at the M&T Bank in Lake Ridge was wonderful! The ladies at the front desk are always so friendly. We have also met with Mryna and she is very helpful and provides great customer service. Ms. Akash Pahal recently helped me to open a business account and credit card. She was professional, knowledgeable, patient, and kind throughout the transaction. She made the entire process from beginning to end go smoothly. I truly appreciate good customer service and that is what I received. Thank you Ms. Pahal for providing the assistance necessary to get the transaction completely. I will continue to go back to M&T Bank and will always know if I have any questions about banking needs, there will be someone to assist me.

Rude customer service in person and on the phone. I have Wells Fargo as well and I would recommend Wells Fargo over M&T 7 days a week. Service fees are through the roof and they do not compromise with a long time customer. All I received was attitude.

As usual they are minimally helpful. I went to get my online banking info set up and instead of helping they told me that they would email me on Monday. They know I typically do not have time on Mondays. Of all the banks and branches this one has the worst service ever.

Worst bank ever in my life. The people that work here are rude, condescending, not super-competent, and could care less. Don’t fall for the promotions! There’s a reason no one keeps their money here.

Worst bank in the history of banks

I have never been to a bank that with only one car in front of me, I have waited 32 minutes to be serviced through the Drive thru. The easiest way to describe the pace to which they service their clients is that of a sloth. This isn’t the first time I have experienced such a long wait time inside or out. Save yourself time, go to the centerville branch!

I literally have spent two weeks trying to get them to close one account. TWO WEEKS. Every time I call or come in there’s something different wrong, this only happened after I said I wanted to close all accounts with them.

If you want to be ripped off in "service fees" use this bank. They don't even deserve one star.

I deposited checks to this specific bank to my aunts checking account and I cannot see how she can stay with a bank that treats their customers horrible. I sent in a check, because I didnt have their specific deposit slips and the indian man threw the check back into the tube and had me fill out the deposit slip (even though I have the account number in the check). I was shocked to how they treat people, every time I go to my credit union (fort belvoir ) they are so friendly and they even remember your name. If you are looking for a bank, go to another they don't deserve the business. ** Recommended Fort Belvoir credit union.