M&T Bank NY, Middletown

I am extremely disappointed with the service I received from Karen FitzPatrick. I was talking with her regarding a mortgage and she made me provide a ton of paperwork from me and my parents and out of nowhere she just stopped responding. Didn't say I was denied or anything. Just didn't reply to emails. I was left hanging not knowing what was wrong. I also lost out on over 30k of closing cost because I qualified for DPAL PLUS. I want her to be reprimanded and a formal apology letter. I will also be sharing my experience in a couple local Facebook groups I'm apartment of. -Daniel Wellington

I feel sorry for anyone using this bank who is trying to get a mortgage. I know how crazy the housing market is right now but these loan officers lack communication and are straight up rude! They return you’re call at “their convenience”. It’s stressful enough buying a house and to be kept in the dark the whole time is ludicrous when you’re dealing with someone’s money. Shame on you! I’ll stick with HFCU much better with customer service.

I am so disappointed of using the service of this bank to buy a house. I never experience so unprofessional staff from Karen FitzPatrick and Shelby Chan all the did was lied to me and had me waiting for almost 4 months and after taking 850 dollars for a application that never was send or help me for anything they kept my money and ripped me off. Poor communication up to a point I had to visit the branch to try getting some answers. I won’t ever try this bank again, unprofessional service, staff and wonderful thief.

Business and personal bank of choice. Staff is terrific and Doug(manager) is literally the best!!

Always polite very very helpful when I go in there is never a long line they are the best thank you M&T