M&T Bank Falls

I really like this bank after switching a year ago. The app is sometimes laggy but when it is working which 90% of the time it is, it is easy to use and has awesome extensions like the budgeting portion. Transferring between accounts is simple. When it comes to the people, I really don't mind going into the branch. Steve was phenomenal in opening my account and I love when he answers the phone because he's easy to talk to and understand and he is willing to help however he is able. Today I had my first no so good experience. I called and spoke with a lady who made me feel like I was bothering her by asking questions. Not the way a customer should be greeted whatsoever. Over all would definitely recommend this bank.

not a rating on the location, but the company. I had called to cancel my card due to fraudulent transactions and order a new one. I was told it would arrive in 24-48 hours. 3 weeks later, still nothing. I call again and they send out a new one. still nothing. this has been going on for a month now.

My husband emailed the person who opened our account different questions we needed answered. We received no answer and had to go in-person to get answers. It would be a lot more convenient to the customers if they answered their email.

Awesome women work here always pleasant and professional. Bank manager she is very awesome. Will recommend this bank