M&T Bank Herkimer Rd, Utica

I've had an account for a year now and I really enjoy banking with M&T. I don’t often go inside the branch but when I have the Tellers have been very friendly and willing to help. I love the M&T app as it’s super fast and it is well designed. The only issue I encounter with M&T regularly is that the ATMs can be finicky with depositing cash. If I were to guess every 4 times I deposit cash it spits two or three bills out that are in perfect condition. If I go to a different ATM it will usually, accept the bills. While it's a minor inconvenience in the long run it does get frustrating. Otherwise, banking with M&T is a breeze. When I was younger I wasn't as responsible as I should have been with my bank accounts and I ended up bankless for a while. M&T giving me a second chance allowed me to regain financial confidence and has made life in 2022 so much easier.

The employees and managers here are great. Knowledgeable and helpful. Unfortunately, the branch is super small, and sometimes can take a while to get the service that you need if you are in a rush. MT Bank itself gets 5 stars. But this location gets 4 stars because it is awkward to drive into and out of the parking lot. There is 1 way in and 1 way out. To exit back to a main road, you have to take round about side roads.

i’ve never had a bad experience with them, they always make sure i have what i need and they’re always super nice

Absolutely wonderful staff. Cory, Alex, Andrew, Rachel always extremely helpful.

Great service every time I went there very polite!!!

Not Always Friendly and have to hit this bank at the right time of day other Wise it's Packed and for some reason this location bank is Always changing Names!!!

This is a good place but parking can be a real hassle