M&T Bank E Genesee St, Fayetteville

Went to the M&T Bank over in East Syracuse. I needed to have my letter notarized. They told me that I would have to make an appointment with the person that does that. This was about 11:00 or 12:00 in the morning and the appointment that they were going to give me would be at 2:00 in the afternoon. I said that I lived a distance from this Bank and stop there because I had an appointment in that area at that time. I asked if there was another M&T Bank close by that I could go to. They told me there was one in Fayetteville. My son took me over to the Fayetteville branch and I asked if I had to have an appointment to have the notary sign the letter that I needed signed and they told me, "No you don't need an appointment." I had it signed right away by "Erica I Bye" Assistant Vice President, Senior Relationship Banker. I was very impressed with this Bank. It's a little bit closer to where I live so I will probably be going here or the Canastota M&T branch.

Every experience has been positive here! Despite the Internet having technical difficulties,the staff made sure my husband and I were able to complete the process of creating a joint account as efficiently as possible. They were helpful, kind and had a positive attitude. The team here will make sure you do what you need to do in timely and effective fashion!

I don’t think I’ll be having my account Open here for long. I went in to get advise about a check that was issued to me by an insurance company and I ended up being interrogated like I did something wrong! I was asked why I didn’t have direct deposits, Coming in! Which was not the reason I went in for. isn’t that supposed to be a personal preference anyway? I told him I received checks from work. I was even told I was inconsistent with my statement because I said I worked for upstate medical through a third party company. At some point I was so uncomfortable I left in tears. I don’t think I’ll be walking in there again! I felt demeaned and embarrassed!

The branch is THE worst. I had to go in there twice after my mother passed. Once to open the safe deposit box and again to try to create an estate account. The first trip, the woman decided to take a break before we got to open the safe deposit box. Someone else had to take over and they pretty much ignored us while we were waiting. And is “I’m sorry for your loss” too much to ask? Then I went in to open the estate account. The same woman told me they were too busy and asked if I could come back in an hour. I ended up going to the branch on Erie Blvd and they helped me. Erie Blvd was actually very helpful. I hope I never see those people again!

My experience at this bank has been very positive with each of the individuals working here. Sam has also been a great help and responsive when it comes to business loans and needs!

So far so good, I’ve noticed a lot of bad reviews and I must say I can’t relate to them. My experience here, with tellers and other staff, always good. I’ve only been a customer here for a short time but they are great

Very fast and very friendly employees

Tellers are unfriendly and impersonal despite having my personal and business banking with them for the past 3 years. Today, I called to order checks and was placed on hold for 20 minutes until after they closed. I will be taking my business elsewhere. This is branch specific as I have not had this experience in other local branches.

Not sure why all the bad reviews but in my experience everyone there has been lovely.

The staff is always welcomimg andefficient... A grrat bank!