M&T Bank Groffs Mill Dr, Owings Mills

Poor customer service and my money was not safe at M&T! I went to close my account because I keep getting scam text messages regarding my M&T account. I went to the Owings Mills location and waited in line for about 15 minutes while the two tellers small talked with customers. Once I was waited on, I was told to have a seat to close an account. NO ONE WAS CALLED TO HELP ME. I walked out. Called them to speak to a manager. Shelia told me she was gone for the day and asked why I needed to speak to a manager. She took offense to what I had to say regarding her small talking and said I can make an appointment. I made the appointment for later that day. Walk in, sat for five minutes and listened to her talk about another customer to her colleague before I was acknowledged. She took my ID, closed the account. Didn't ask why I am closing it. Didn't give me any documentation that it was closed. Nothing. I made time today because the manager still hasn't called me yet.

I have used M&T Bank for over 10 years now and I actually switched my home branch to the Owings Mills location (Groffs Mill Drive) because I have had such good experiences here. All of the associates go above and beyond to make sure I get what I need whenever I come in. The manager is the benchmark for what managers should be--she is funny, kind, SO knowledgeable, and strives to do whatever it takes to make the customer happy. I recommend the Groffs Mill location to everyone I know!

This place has been really good to me. They are always helpful when I come in. I don't know why anyone has bad reviews for it because every single time I've been in there they have explained everything to me and helped me do whatever needs to be done. The bank tellers are quick and friendly and the manager has come to help if I request extra information. Im happy with my bank!

Can't use drive thru because someone took the canister I cannot believe this blank only have one canister really!!! Who's managing this bank this is unbelievable people that's handicap now they're telling people they have to come inside that's the reason why handicap people go to the drive-through this is very unacceptable for me for M and T bank!!!!

By far one of the worst branches. We live minutes from this branch and it is always a new story about a rule or term that we did not follow for our account. We are closing our account and going to open a credit union account soon. I will be writing HQ and anyone else who will listen. Enough of treating customers poorly.

This branch has horrible staff. I have been in this branch 5 times and 3 of those times, the computers were not working, so I couldn't do anything. Frustrated, I tried to cancel my account because the fees are horrible, and they tried to assess a $10 cancellation fee, which is ridiculous. Also, I am dumb and smoke crack

REFUSE TO GIVE THIS PLACE ANY STARS THE CUSTOMER SERVICE IS HORRIBLE ,WAITING IN LINE FOR 30 MINS AND IT WAS FOUR PEOPLE BEHIND THE COUNTER LAUGHING PLAYING THROWING INSULTS BACK AND FOURTH ,VERY UNPROFESSIONAL , THEN WHEN I GOT INLINE AND REQUESTED FOR A CASH ADVANCEMENT THE REP GOING TO SAY THEY DO NOT DO THEM AND HAVEN'T FOR TWO YEARS WHEN I WAS LITERALLY THERE LAST MONTH AND DID ONE JUST FINE ,SO OF COURSE FOR THE INCONVENIENCE I HAD TO GET CORPORATE INVOLVED AND THEY SAID THAT'S A COMPLETE LIE

Worst M&T Bank in Maryland. Terrible service, slow, incompetent, unprofessional, lazy, and just bad.

Every time I go to this branch, the tellers are rude and the service is ridiculously slow. I waited over 20min in the drive thru.

I had to wait at least 20 minutes in the drive through window. The person in front of me did at Least 7 transition