M&T Bank Union Rd, Cheektowaga

I have been waiting for at least 15 minutes just to pay one bill in the drive up window. I have pushed the call for service button 4 times & no response! No M&T Bank employee answers service call button. No one greets the customer a good morning or good afternoon. Horrible customer service! I was just @ the M&T on Union Rd, Cheektowaga, NY near Anderson's Custard @ Galleria Drive. So disappointing!

Slowest drive up service. Seriously bring a book and make sure your phone is charged.

Was just there to get something notarized on my lunch break. The receptionist told me to have a seat in the corner and someone would be right with me. 2 other people were called up before me. After I had already been waiting for 15 minutes, I went up to the receptionist again, asked her how long it would be. She turned around and asked another employee who said nothing, grabbed papers off a printer and went to customers she already had. The oblivious receptionist said the other woman would help me in a minute. I told her that person was already with customers. The receptionist asked if I could wait longer, and I said no, I am already on my lunch. So she said she could take care of it then. Never have I seen such laziness, it literally took about 20 seconds, and she was trying to get someone else to take care of it. I have used m and t for 13 years and have never had this kind of experience. Every other branch the receptionist takes care of it right away.

This is the closest location to me, and the worst one! 9 of 10 visits these guys literally don’t know essential things. Sometimes I think there is a robot in front of me with absolutely no common sense. I understand that you have instructions, regulations and so on. But does that mean you don’t have to THINK?

I have nothing but constant trouble with my savings and checking accounts. When I call to get it straightened out, I am told I don't know what I'm talking about. I get charged fees for not having money and fees for transferring money from one account to another. They tell me when I get paid and when it is deposited. I am sick and tired of their bs.

Omg what is going on? There’s a line of us customers waiting for the drive though window going on 30 minutes now this location always like this sick of it! Get ur act together & do your jobs!

The slowest drive through windows in the area. It has been that way for a few years.

Change my loan due date from the 21 to the 12th !

Good boys, but not my banks