M&T Bank NY, Pawling

Staff is great always friendly always helpful!!! The bank guidelines changed for overdraft which is not user friendly.

I was eager to open an account here but after my unpleasant experience I decided not to. Upon entering, I had a question and was assisted immediately by a teller who was very helpful. She handed my account questions over to the customer service/sales representative who was not as helpful or accommodating. This person was very condescending. She told me that the only way to open a checking account was if I had direct deposit through an employer. I told her that I don't have an employer. She gave me a look that I can't really articulate well--maybe a condescending, judgmental look that can't be described. I can't believe I told her that I didn't have direct deposit and thought that was really none of her business. She asked if I was employed? I thought to myself what did having direct deposit and being employed have to do with opening a checking account? I asked her about that too and she didn't really give me a response. She was still looking at her checking account chart; she didn't let me look at the chart to see which one I would want to choose( she had more than 1 chart.) I had to ask for the checking account chart. My perception was that she was being very judgmental and didn't want me to open an account there or was just really unfamiliar with the information. I declined and left abruptly. I felt like she was prejudice. Please note direct deposit was not the only way to open up a type of checking account. There must have been at least 2 or 3 ways to open one for each type of checking account. She assumed that I couldn't do the other 2 or 3 ways for the account that I was looking for. Don't recommend opening accounts here.

Worst bank in all of America in my opinion.. Nothing against the staff.. I went 47 cents over my checking and they got with a $12.50 over draft charge.. When I called to see if they can remove it, they told me no !!!! I’m done with them !!!!

Great staff, as of yet only had to deal with the tellers, love them all !