Lookout Credit Union W Alameda Rd, Pocatello

I've been a member for 20 years. I've had car loans and personal loans through this bank. Last week my card was alerted for fraud, which is great because they're paying attention. What isn't great is I called and said the transfer was legitimate. I was told it would be fixed and I could use my card again. I haven't been been able to pay for my gas for days. I've had to use my credit card. That's expensive when you have to fill your tank every day. Bills aren't getting paid because of this. Today I couldn't pay for my groceries because the fraud alert hadn't be lifted. That is incredibly embarrassing when you have more than enough money to cover it. I see zero reasons to stay with this bank. Thanks for making me feel like a Karen.

(Quick edit: after fighting with them for a couple days and moving over to a new credit union I realized a lot of these issues could have been resolved with better communication instead of just telling me no and not giving me any help. It’s a shame but I feel as though we are seeing the death throws of a credit union who won’t keep up with the times like their competition. I was able to walk into another credit union and have all my problems I’ve been dealing with resolved within 15 minutes of my feet passing the front door which means that the issues I dealt with here are not my fault) I lost my card, thinking I had left it in another state I canceled it and was given the only option of having one mailed to me which was going to take 4 weeks. I got home and did some digging with a friend and he managed to find it. Since it was in his possession for a minuscule amount of time they refused to reactivate it. Unfortunately this isn’t the first issue I’ve had recently (including having access all of the sudden to an exes account in the app 3 years after we were together???) and it’s gotten to a point where I know I can get better elsewhere. My first ever checking account was through ISU credit union and I’ve been completely loyal even when moving out of state. Unfortunately all my bills are online and Netflix isn’t going to take a check so after 15+ years of being a member it’s time to move on. I applaud the name change. The irony that you have to look out for yourself when banking with them truly isn’t lost on me.

When I first financed my vehicle I paid extra to bring down the principal. They put it towards the next payment and I had to correct them. When I paid my vehicle off they kept taking it out of my account and there was nothing they could do. I had to have my bank stop payments. Never again.

In 15+ years I never had problems with checking and savings. Local staff have always been friendly. If that's all you need and locations work for you, this credit union may be okay. If you're looking to open a credit card or get a mortgage, I couldn't advise more strongly against this credit union. There are accounting errors - my paper statements don't match what shows up online. It shows I've been charged fees online, but they're not on the statements. After I had several payments fail to go though, I discovered these accounts are actually managed by third party companies. If there is something like a typo the payment still goes through, only to reverse it days later and charge a bad check fee. Lookout employees actually don't have access to the accounts. They can't tell the payment will fail either. When there's a problem they just give you a 1-800 number to a call center. You might as well sign up with a bank a thousand miles away with no presence or concern for customers in Idaho.

Alameda Branch has been wonderful to work with. I worked with Miedke on a loan and the service was excellent. She was very helpful with her knowledge of what the bank offered in terms of loans. Immediately reached out to me and was able to get our funds to us right away. I appreciate the great customer service and communication. I highly recommend them!

I have been a member for nearly 10 years. I have always tried to work with the Alameda branch, but until my most recent experience, it has never been anything to write home about. I recently had the privilege of working with Miedke and between her sense of urgency, knowledge, patience, and willingness to communicate very quickly with all of my questions and concerns, I can say that I have found MY new loan officer! Until Miedke no longer works for Lookout Credit Union (which I hope is many MANY years from now), I will depend on her whenever I need to deal with the credit union. I also believe that Lookout Credit Union is in good hands as long as they have people serving their members they way I feel I was cared for and catered to by Miedke. Thank you and keep up the great service. You're all very much appreciated!

The best credit union ever! The staff is super helpful and friendly. Miedke helped me get a loan and I didn’t even have to leave my house. She is awesome! Everyone should bank at Lookout.

On September 10th i was refused service and was in quite the bind because of it. I had 3 different types of currency; cash, check from work and coins and i needed to combine every penny i had to pay a bill, they refused to take any coins and i was 20 min past the lobby closing. I was sent to ICCU and a 5 min ordeal turned into a headache thanks to the manager. 3 people were inside working and i was the only person at the bank wanting help. I said some crude words directed to the bank and when I returned after dealing with the coins i was confronted and threatened as the manager wanted to remove me as a member. It was nothing personal i simply said “suck my ****”, uncalled for yes but it was out of frustration from a difficult bank, after I deposited/withdrew the check and left. Not directing it towards a single person/associate. All because they didnt want to take my jar of coins so that i may pay my bills. Horrible service if you ask me on a friday night. P.s. i did apologize for it to the teller helping me, but the manager is now a different story especially after calling me by the wrong name 😂😂

The staff Lookout CU (Alameda branch) is something else. The tellers are always welcoming you with a smile when you first come in. They're polite, professional, and friendly. I love the service I receive every time I come in! Keep up the good work Lookout!

My family has used this branch and they all love it. Very professional and helpful with any questions or concerns regarding my financial health. My sister had a very positive experience with Miedke! Would recommend this branch, and Miedke to any of my friends and family. Thanks Lookout Credit Union!