Long McArthur S 9th St, Salina

We stopped by the dealership today to look at a new Navigator or Expedition. We were quickly greeted in the lot by a salesman and informed we were not ready to buy, just wanting to look at either of the vehicles as we are already leaning toward an Infiniti QX80. He told me that they had some in stock and escorted us in the building. He immediately started with a paper form to gather names, phone numbers, and email address. I told him multiple times we just wanted to look. He wouldn’t stop. He also continued with 20 questions trying to “help me pick a vehicle”. The last time I checked I will be spending my money and I certainly don’t need someone directing me to a vehicle. That’s my job. I finally have up, got up, and walked out. In my opinion the correct response should have been to show me the vehicle I specifically asked to see, answer questions I had, and give me contact information. Apparently this dealership can’t function like that. I was very disappointed and most likely won’t do business there. If this is an example of an award winning Ford dealer I’m not impressed. They don’t deserve 1 star in my opinion, but there isn’t a zero...

Really nice. New remodel looks great. In and out and they do a nice job of explaining vehicle issues without force feeding upsale.

My car was in an accident around Selina, and it’s not able to drive so I have no choice but sent my car to this dealership. At beginning, they told me it’s gonna be two weeks, after two weeks they said it’s going to be next month. I waited a month and half, my insurance agent called me and said they have broken my rear window so pick up time will be delayed again. Another week later, my agent called me again and said they broke another part of my car again. I have to wait two months more for ordering a new part, otherwise they will fix the broken one and put it on. Finally, they put the broken part on my car, called me to pick up. I did a quick check when picking up my car: they did not take care of scratchs and small demages at all. I asked them to fix it but they said they need charge me extra money for that, or find somewhere else. I was really upset and disappointed with this dealership. I also asked them to fix my fuel cap, it was through warranty, I made two phone calls to make sure they fixed it, when I got there the fuel cap was still broken, they didn’t even remember my asking. Now I had my car back, after eight and half weeks repairing, there are many annoying vibrations m and noises on my car. I wouldn’t recommend this place to anyone. As a foreigner, I must say this is the worst experiencechangeI ever known in America. I hope owner of this dealership will see this review, make some changes.

It's a dealership...... They are in the business to make money so.... But I got a good deal. Can't beat a deal. So average is the rating.

I contacted this dealership and first spoke to ashley and Malory. They were AWESOME and so responsive and quick. They put me in touch with Kyle, who got back to me instantly throughout our transaction today. We were set to buy another truck at another dealership this afternoon, but my husband had his heart set on one at long mcarthur ford a little out of our budget. My husband works nights right now and it is difficult for us to make the trip, and didn’t think we’d have enough time without him basically pulling an all nighter. I called long mcarthur and told them the situation. It was a no bs situation, I was not going to come in and do negotiations and this and that because we simply didn’t have time and we had a good deal elsewhere closer to home as well. Kyle came through!!! Within hours we had a deal and we cancelled our appt at the other dealership. They were so quick and helped me work things out prior to our arrival. It was a seamless transaction. In addition, Kyle and Austin (finance guy) were great with our two young kids we brought along. I definitely didn’t feel like this was an uncomfortable negotiation like I have felt at other dealerships. I also didn’t feel pressured, they just laid out the facts and truly wanted to help us. We had a trade in that wasn’t worth much and they went above what they reasonably could have and it is so deeply appreciated! Thank you Kyle. You really made this possible for us! Long mcarthur’s entire presentation - from website to dealership to employees - is leagues above other dealerships in the area. I highly recommend coming here FIRST (as well as last and anywhere in between!) in your search for a vehicle because I am sure you will not regret it. Especially if you’re coming from further away with two tiny tots and a grand total of 2 hours of time on your hands. Ask for Kyle!!

Long McArthur took care of a warranty issue in their above excellent manner. They provided me with a vehicle to drive while my car was being repaired, they did a multi-point inspection to insure me everything was working properly and did a Lincoln clean so when I picked up my car it was clean and in proper running condition. Thanks Long McArthur for being a part of the Salina community and a partner in excellent car service with your customers.

Bought my second vehicle from Long McArthur. Great to deal with. Very Happy

Constantly hassled, pushy management. will not be back for service or to purchase a vehicle nor will I recommend this place.

The salesmen worked with us to reach an agreeable price on the purchase of the vehicle. I have been very satisfied with the vehicle.

Stellar service last minute on a Saturday. The service department diagnosed and fixed an electrical issue. Grateful to them for fitting me in. Great service!