Lone Star National Bank W Ferguson Ave, Pharr

"We do what the little banks cant and the big banks wont" it's sooo cringe having that as the banks slogan while knowing that the LSNB mobile app is horrible. I get constant errors and it rarely ever logs me in. It says I have the wrong password meanwhile i can login from my computer just fine. Apart from that the app itself looks very old. Like early 2000's old. You know for a bank that advertises heavily you would think they would work on their mobile app. The moble app is such a disappointment and you're better off going with a competitor bank.

Very bad customer service. I was not at all impressed with the way my issue and concerns were addressed. It's not a first time issue and I also have had to change my ATM card due to notice of possible fraud.

Drive thru is so slow, for being the main bank they can not get it right on the drive thru banking. I have been waiting for 20 min and the car in front of me or besides me have not moved.

Each employee is professional, extremely helpful and most of all they're very nice and considerate.

Slowest branch I've visited. Last visit here.

Worst customer service in the valley...