Lone Star National Bank Fredericksburg Rd, San Antonio

I would highly recommend Lone Star National Bank, also at the Fredericksburg and Medical location. The Management , Tellers, and Personal Bankers always give me their Professional, and Personalized Customer Service. I'm not just an account. I'm valued and appreciated there! Even when it's busy during the lunch time, I'm very satisfied with the service I receive. I also wanted to Recognize Giovanni, Dago, and Antonio.

Staff were really friendly. Branch itself clean, welcoming, and upon entry was greeted by a friendly Lady behind the counter. I was even given a complimentary bottle of water (after walking a mile in the blistering sun to get there!). I was there to open a Checking Account. Banker I met with was very knowledgeable about opening checking accounts, and he didn't try to sell me straight into one. Instead he explained the processes involved and the pros and cons. Whilst I couldn't open an account today, thanks to the service I received, I will be back when I have the required documents. I would highly recommend this branch/bank.

Be very wary of these folks. Will lie to your face and offer you soda or water. Then insist with convenient thick Spanish accents that they are limited in how they assist you and would love to help all the while lying. Extremely poor integrity and deceptive practices. I Offered to speak to Alejandro in Spanish thinking there was a language barrier and he would be more helpful but he conveniently played ignorant. He avoided answering any of my questions and was repeating the same statement over and over. UPDATE-I have now discovered and confirmed that my instinct was correct and I was in fact lied to. BEWARE of doing business with folks that practice lying in the simplest of situations.

I have a card that I do cash advances on from time to time for amounts larger than an ATM will allow. I went inside to do a cash advance and was told that since it qualified as a debit card that they could not do a cash advance. I've never had this issue at any other bank but this location. Very frustrating!

The drive through for atm is super small my truck could no fit

Horrible service. You call this a bank. This is not how a bank runs things. Do not bother with this bank!!!