Logix - Palmdale Branch 10th St, Palmdale

Hi Annuit, Thank you for sharing your experience using our ATM machines! We are happy to hear that this location is within a few miles near your home, and thrilled to assist you with your deposits. Thanks for the special kudos. Have a wonderful day! Maria Espinosa Online Community Management Specialist

Hi Capn Cack! Thank you for your approximately a million years of membership! We are thrilled you have had amazing service experiences with us ever since the first day you joined the credit union. That makes our day! Thank you for sharing your appreciation for our low loan rates and our fraud fighting services. We look forward to seeing you again soon. Have a wonderful week! Lindsay Styler Content Marketing Specialist

Hi Steve, Thank you for taking the time to leave a review. We truly appreciate hearing from our members about their experiences, and we’re disheartened to have let you down. We are sorry to hear that you were unable to deposit your check using the Mobile App, and completely understand your frustrations. Please know that we are always looking for areas where we can improve our remote banking services, and we’ll pass along your feedback to the appropriate channels. Thank you for considering us for your mortgage loan. When reviewing a loan application, a number of factors are taken into consideration including credit reports, income, and debt, and we run all applications through the same criteria so there isn't a situation where members are treated differently from another. A letter is provided with the reasons for the decline that can be helpful to the applicant. Even though we know it’s not satisfying, it's important to us that everyone has a clear understanding of the reason for the decisions made. If you have any questions about the reasons or would like to provide additional feedback, I am at your service, and you may reach me directly at [email protected]. Thank you again, for taking the time to leave us feedback. Maria Espinosa Online Community Management Specialist

Hi Davood, We are happy to serve you! Thank you for letting us know that our service continues to be outstanding, and that your loans are well taken care of. We’ll pass along your compliments to Viviana. Thank you for the recommendations. Have an excellent day! Maria Espinosa Online Community Management Specialist

Hi Brandon, Thank you very much for your membership! We appreciate the opportunity to service your refinanced auto loan, and it’s wonderful to hear that Christian was able to provide you with the greatest level of service. We look forward to servicing your future banking needs. Have an excellent day! Maria Espinosa Online Community Management Specialist

Hi Jay, Thank you for taking the time to write a review. We’re saddened to hear that you had a negative experience with your auto loan recently. It is our goal to provide you with exceptional service with every interaction, and we’re disheartened that we did not live up to expectations. Furthermore, please know that our employees are expected to present a professional appearance, and we’re disappointed that we let you down. Would you mind providing us with a few additional details of your recent interaction? We are eager to learn more from you, in hopes of understanding areas where we may need improvement. Please send us a DM or you may email me directly at [email protected]. Thank you again for your review, and I look forward to hearing from you soon! Maria Espinosa Online Community Management Specialist

Hi Brandi, First and foremost, we are so deeply sorry to hear of the loss of your son. We send our deepest condolences to you and your family. Losing a family member is difficult enough, and to know we were the cause of additional hardship during this time is embarrassing, frustrating, and heartbreaking. Please know that we are committed to making every effort to assist our members in difficult situations. This is true regardless of the reason for missing payments. For this reason, we will typically make numerous attempts to get in contact with parties in question by phone and via mail, to discuss collateralized loan details and make arrangements. Unfortunately, if we don’t hear back, as we understand was likely the case in your situation for reasons that are completely understandable, we are required to take further actions. As a not-for-profit, member owned cooperative we do have a responsibility to ensure the financial wellness of our membership at large is not put at risk by loans in default. As I understand we were not able to receive confirmation of your extenuating circumstances after numerous attempts, so without any way to confirm we had to treat this situation like we would any other loan in default. I also understand that, once we were able to communicate with you, we were able to work to a satisfactory conclusion regarding the vehicle by granting exceptions. If this is not the case, please reach out in a direct message so I may conduct a thorough internal investigation. Regarding the manner in which your repossession took place, the repossession agency is unfortunately required to remove personal property from the vehicle. That must have been heart wrenching and we are sorry you had to endure that. Your experience with the agency entering into a gated property is not commonplace, and I urge you to email me directly at [email protected] additional details, so that I can help connect you with the appropriate departments who can address these concerns. Again, there are no words to express our sympathy for your loss, and we apologize that you had to go through this experience while dealing with your son’s passing. Thank you for taking the time to let us know about your recent interaction with us. Maria Espinosa Online Community Management Specialist

Hi J Luna, Excellent feedback for Brandon and our Palmdale team! We take pride in the service we provide for our members, and we are happy to hear that Brandon was very accommodating and professional with your request. We will pass your compliments along to the Palmdale team. Thank you for allowing us to fulfill your financial needs! Have a wonderful week! Maria Espinosa Online Community Management Specialist

We are so sorry to hear of the poor experience you had with us replacing your new card, Jackie. We recognize the importance of having your new card as soon as possible, especially when many of your services and accounts depend on it. Though we expedited your mailed replacement card, we completely understand that you needed it sooner, and we regret that we were unable to print a new one at the branch for you. As you mentioned, our system was having issues due to a recent vendor update, and we sincerely apologize for the unfortunate timing. We recognize the effort and time that you took to come to the branch, and we are truly sorry for the inconvenience. As you can see from our thousands of reviews, this is not the way we like to leave our members feeling after doing business with us. Every interaction is extremely important, and we will forward your feedback to our management team. We appreciate your loyalty of almost 20 years, and we apologize again, that we did not serve you the way that you deserve. If there are any additional details you would like to share, I invite you to email me directly at [email protected]. Thank you for taking the time to provide us with your feedback, as it helps us improve our ability to serve our members better! Maria Espinosa Online Community Management Specialist