LoanSnap Inc. Bristol St, Costa Mesa

William Pratt was my loan agent for my mortgage refinancing.He was knowledgeable, kind and competent. He updated me frequent on the status of my loan.

I worked with Jared Miller at LoanSnap. Refinanced my primary residence. Took the time to understand my financing needs. Kept in communication with me. Overall, smooth and quick. I would highly recommend Jared.

Will is a friendly officer who made the entire process fast & smooth with use of technology as much as possible. I recommend him for anyone looking to get genuinely great rates & good customer service

My agent Justin was awesome. Quoted me a low rate and said that if I found better, LoanSnap would beat it. So I made a million calls, found a lower rate, and ultimately - let’s just say that Justin went in to overdrive and LoanSnap made it happen.

This company is a SCAM!!! I was unfortunately assigned Michelle Aclan as my loan specialist and clearly she does not do her job even kind of ok. I was promised they make the process easy and offered a low rate and low closing cost and as soon as they collect your money for an appraisal fee of approximately $500 they just pretend to work on your loan. They will drag out the process and just hope that you will get tired and go away. I was doing a simple refinance to take advantage of the low rates. We were approved right away as we have good credit and equity in our home. Told the process takes about 30 days but 45 days passed and they said two more weeks, two more weeks passed and they said two more weeks as those two weeks passed they gave no more updates for awhile. When they finally updated us again it was then 30 more days they needed and again they missed that date but we did finally get some closing documents uploaded with a date but that was all for nothing as they did nothing to actually close the loan. Several more weeks pass and they went back to the two more week theory. They keep asking for more pay stubs and bank statements because our documents are not up to date since they are taking so long. Which we uploaded right away and they ran our credit again to get a current score yet this was outside the 60 day window of the first time they ran it so two hits on my credit for separate inquiries but we still don’t have a closed loan. They just make excuse after excuse and asking for more time. We have now been sent a second set of closing documents which the cash out option amount has gone down for the third time for yet our closing cost have gone up for the third time since the original loan review. The closing documents again have all the details of the loan and even a dispersion date of the funds and yet again nothing more done to actual close the loan. Now we are at day 127 and they can’t tell me why they can’t get this closed other than they are busy and now say they need another 30-45 days to close which of course is just another lie. They give no answers and no resolution. They refuse to refund the money for the home appraisal fee and they have no intention on closing the loan so they just wanted the money for a home appraisal. I hope any person that reads this review learns from my mistake and look elsewhere for a loan as you are not going to get what is promised with this company. They don’t deserve the 1 star that we have to give just to write the review.

Rozie took the time to listen and learn about my goals on why I wanted to refinance. She was responsive and attentive throughout the process. There were some minor road bumps along the way but she handled them without any issues.

Great process! My loan officer Jacob Scavuzzo was AMAZING to work with. If you need to refinance please request him. He stayed in communication with me from start to finish, he went over and beyond. Very pleased! Thank you!

Completed a Refinance application at the end of July 2020. I ensured we returned any paperwork rather quickly. However, it has been over 4 months and still waiting for the loan to be funded. I have to constantly follow up to get updates and no one can give an estimate of turnaround times for completion. It has been a very exhausting and frustrating experience.

Completed application. On line loan offer was made, documents uploaded. Scheduled call that calls opening with licensed agent. Lets talk about your loan options, wasnt aware of offer, uploaded docs. There was no verifiable offer, no specific loan application. Do not upload any personal information they are not who they say they are. They are fishing for customers. Still have not removed my personal information or documents from there website FFC is my next stop.

We started off at the bank where our mortgage was already and then tried another popular company which were both frustrating experiences but LoanSnap was motivated and eager to help us! They got us a great rate plus the cash out we wanted at lower closing costs than we were quoted with the other companies