loanDepot Madison Ave, Morristown

Very responsive and on top of things. Area of improvement would be to better tailor communications, documentation, and portal to 1st time home buyers and people unsure on the process. You should have the portal with steps. Today you need to upload X, Y, Z, then before the P&S agreement, provide information A, B,C, then 10 days before closing this will happen and 3 days before closing this will happen etc. so buyers can keep up to speed and make themselves ready without so much clarification and back and forth with the Loan Consultant.

Jen has been incredibly helpful in this process. She is extremely quick to respond, provides clear explanations, and even gave us some ideas to help win the bid based on what she's seen in the market!

I used this company for a mortgage loan. Their customer service representatives are very professional, knowledgeable and organized. Their online portal is very easy to understand and handle. When ever I had any questions or concerns, they would rapidly respond to my inquiries and ease my concerns. There were some delays but it was all understood due to COVID but I most certainly will be referring loanDepot to family and friends.