loanDepot River Run Blvd, Bakersfield

As a first time home buyer , I was extremely clueless. I had so many questions but thanks to Lollie , she assured that all my questions were always answered asap. Made the feeling of buying such a huge purchase so much more comforting!

LOAN DEPOT WAS REFERRED TO US BY A LOCAL BANK FOR A CONSTRUCTION LOAN. OUR LOAN CONSULTANT, LAUREEN STANCLIFF, WAS PROFESSIONAL, EXPERIENCED AND VERY HELPFUL WITH A FRIENDLY AND POSITIVE ATTITUDE. SHE ALWAYS KEPT US INFORMED DURING EACH STEP. SHE WAS QUICK TO RETURN EMAILS AND CALLS, THAT IS A PLUS! SHE WAS ALSO VERY KNOWLEDGEABLE IN CONSTRUCTION LOANS, WHICH IS A LITTLE MORE EXTENSIVE THAN A REGULAR HOME LOAN. OVERALL, WE ARE VERY SATISFIED WITH THE LOAN PROCESS. NOW WE GET TO BUILD!! THANK YOU LAUREEN FOR ALL YOUR HARD WORK!

Worst experience ever. Started process on 6/10 for a Cash out Refi 80% Loan to value and 43% DTI on a conventional loan. This should have been a quick loan as i had previously refinance a year ago and only took less than 30 days, uploaded every stip needed as well as signed disclosures within 24 hours, But Conditional approval 6/17, appraisal done 6/25, Till this date they have been sitting on a Final approval. No one contacted us to schedule the signing. I gave them an ultimatum 5 days ago to call me by Friday 7/23 or cancel the loan. So here I am now. Zero customer service experience, their "Account managers" are inept not sure why they even call or email if they can't give any info. LO was great at the beginning then just faded away. Gave them a chance Since they're pricing outbid everyone else by $3K, but never again. If you want a real Mortgage company based them off their google reviews. So I'll be going with Sovereign Lending Group. Look them up

Do not get a home loan or refinance with loan depot. They do not return phone calls, emails, or text messages. They will charge almost $500 for an appraisal but never return your calls or follow up regarding your home loan. Worst mortgage company

Terrible Customer service. No call backs , annoyed employees, constant reminder of programs and specifics they should know. Unwilling to do anything in a normal manner regardless of your situation. FHA, CalFHA, USDA, and any other loans run from this place. Ran credit twice... they can’t follow directions and barely understand their own job. Good luck making contact or speaking with any supervisors either. Wasted time and hits on my credit. Would give negative stars and will be contact Business oversight Committee

Wack. Shady company. I would give Zero if I could. We've been trying to refinance our house since October. We signed the final documents 2/25/2020 and they still haven't closed. Not to mention the cashiers check and closing cost we paid! We were told and our documents state our next payment would be in April. Now we have to pay our old mortgage company 2 months of mortgage because this shady company isn't doing their job. This puts us in a financial hardship! And everytime we call our calls are sent to voicemail with no return calls. Whatever you do... stay away from loandepot!!!!!

We cancelled the application after we realized we would allow Loan Depot to give our private information to essentially anyone they chose. We were informed of this in the mailed acceptance paperwork the afternoon after the appraiser came to inspect the house. In addition the stated max on the ARM was stated to be 6% by Patric Nguyen, a likable guy, but instead was 9%. When I called, he stated they would reimburse the appraisal fee, after our discussions broke down trying to work through the disclosure agreement. We now have a satisfactory mortgage through a local company, but no reimbursement. Also, we were charged a fee by our prior mortgagee for the company ordering a statement. I felt Loan depot was deceptive. If you want your information available to anyone willing to pay the buck for it, be my guest. And watch the quote on ARMs or don't get one, which is the better way.

Loan Depot was great! Highly recommended! The loan process was so easy and seamless! We also used Loan Depot to get my aunt's house refinanced for her.

Easy to work with... Lollie is very good at what she does. Its my third time with Lollie and would continue with her if I need another loan.

When you want a Team to get things done asap, The Gannon crew is that Team at Loan Depot! They Handled everything for me and had me in the loop at all times, GREAT JOB LOAN DEPOT/ KRISTY GANNON