loanDepot Paddocks Pkwy, Suwanee

Gotta try these guys out. If you don’t...you’ll miss the smoothest application - close process I’ve ever seen. They’re good. They’re busy. But they get it done. Loan Depot got me 2.5% over 30 years with two loans! Unheard of.

Great communicating, Letting me know ahead of time things that needed to be reviewed/signed/turned into you guys.

I have done several transactions with Loan Depot. (TeamZ) Jeff Zulauf, Joe Donovan and Andrew James are a Rock Solid Team that cares about the client.

I am a real estate agent and the buyers of one of my listings worked with Jay Zulauf in Suwanee, GA for their loan. While the process started off well and there were timely updates on the loan, it ended very poorly. We did not close as scheduled then Jay began not answering phone calls, text messages or emails. We were also told that, because the underwriters were in California, that all communication was delayed 3 hours for our east coast transaction....which, in my opinion, is unacceptable. Both parties had to end up paying rent to move into their homes temporarily which Jay, and Loan Depot, refused to reimburse. (Please see screenshot of email below with his flippant, unprofessional, grammatically incorrect response.) While the loan eventually closed, the latter part of the process was awful. Jay was unbelievably unprofessional to all parties involved - myself, the buyer's agent, the buyers and the closing attorney. There are so many other mortgage companies from which to choose with much better customer service, communication and history of timely closings. I would NOT recommend using Loan Depot!!

this team is always ready to assist and reacts to needs quickly. Very glad to be working with them

From the start they were a wonderful team. My questions were always answered promptly. I never felt frustrated or or unsupported.

Everything has been easy with the to-do list and Jeff responds quickly to any questions we have.

I worked with Sanjay Verma from loan depot to refinance my home. I gave him all my information, Esigned all the required documents and submitted all of the requested documents, including proof of income (check stubs, W-2 and court orders for child support), bank statements, proof of homeowners insurance and mortgage statement. Everything Sanjay requested was provided to him within 2 days. He told me everything looked good, specially my income was “where it needed to be”. He took my credit card information and charged my credit card for $515.00. Sanjay told me it was $20 for “credit check” and $495 deposit for appraisal. After waiting a week the appraiser called to schedule to come to my home. After making the appointment with the appraiser I received a call from Sanjay telling me that the underwriter did not approve my loan because my income was not enough. When I asked Sanjay why he said it was enough but the underwriter says differently, his response to me was “they have a different way of calculating it”. Why would a business do that? That is extremely unethical to lie to a customer to con them out of $515. I was told by Sanjay that I will get a refund of $495 and I hope I do because I have not gotten it yet. He also said I will not get the $20 back so even if I get the $495 back this business CONNED me out of $20! I don’t care if it’s $1, that is not ok!

The online signing and document submission was so helpful and easy! However, I would say your people are what made the experience the best.

Everything was smooth and quick with first and refi mortgage. Jeff Zulaf is the man representing Loan depot. Great experience.