Linn-Co Federal Credit Union S Second St, Lebanon

I have an auto loan through this bank and I have found it to be extremely frustrating. The website is not user friendly, the customer service agents offer the bare minimum support for issues or questions unless directly asked for a specific service, I emailed about a situation I was having and never received a reply, I requested documents that I never received. I was told my payment was posted and it was not, which ended up making it late because I was given inaccurate information.

Being in the banking industry for 20+ years as a branch manager for another financial institution you get too see both sides of the fence as an employee and a customer, and if you want to make everyone happy you just need to sell ice cream! I have been a Linn Co Credit Union member for several years and have always experienced respectful knowledgeable professional and member friendly service at the Lebanon branch location. If you do receive a new teller and or banker, and they are struggling and nervous just be kind because everyone has a first day on the job. Don’t get your title, statements, debit card- your responsible as a member to provide updated contact information, they don’t have a crystal ball. Have overdraft fees get a check book register and balance your account; online, 800 # etc., these are only tools to help you, keep track of your debits and credits, and keeping track in your mind is not efficient or effective.Upset about overdraft fees, than quit using money that you don’t have-think of it as interest. Need a notary or open an account just call and make an appointment with the banker, don’t call and show up when you decide and expect to be seen or have someone immediately available to service you. Need credit counseling because your lost, don’t qualify for a loan, contact your banker for counseling, they will be happy to help. Just had to post my two cents for all those whinny reviews! Good job Linn Co Credit Union and continue providing great member service! Remember Steve Jobs quote: if you want to make everyone happy you just need to sell ice cream! Love the Lebanon Branch team.

I have worked on 4 different loans now with Shelly and Melva at Linn-Co Federal Credit Union and could not be more pleased. On each occasion they have been extremely professional and helpful above and beyond what I expect from any other financial institution. Their rates are hands down the best rates around and they make it very painless to utilize your credit. I would HIGHLY recommend them and continue to use them for our financing needs.

I called and double checked they are able to notarize forms. The lady on the phone said yes they do I asked if I can come any time to get this done. She said yes I could. I showed up 10 minutes later and she says well she went to lunch you'll have to wait 45 mins. I let her know I just called and was told I could come. She gave me attitude and said well sorry people get sick. I dont understand how she had then attitude when I just wasted my time driving there. She was very rude and unprofessional.

Got a truck loan through them. Made on time payments. Sent my truck title to wrong address and said all they could do was release the lien. That I would have to replace the title myself. Was rude and laughed at me over the phone. So not reccomend their business.

Went in to open an account. Women at front desk could not answer questions on what I would need to do that. She walked to manager 4 times when we couldn't figure out something. The manager said I could NOT open an acount with mail options I had. And NEVER attempted to come talk to me even though other women was stuggling. I called the branch and they informed I could in fact use other papers to verify. Very disipointed with manager and will not be going back with proper papers to open an account.

Shari our loan officer was so nice and helpful. Got our auto loan approved and check in hand very quickly. Best rates too.

Slowest service possible. I watched three rigs leave because of the wait. I was stuck in line for 40 minutes for the 5 cars ahead of me.

I've been with this Union for less then 6 months & had several issues when opening up an account my apartment number was entered in wrong which set me back weeks from receiving my debit card, debt pin & checks you would think since it was the Union's error they would have put in a rush for me to receive my card,pin & checks but that was not the case total weeks I had to wait to receive all my items was over 4 weeks which was really inconvenient for me because I had to come into the Union to do everything this caused me to file a complaint with NCUA I was being told my card,pin & checks were ordered again & again but wasn't finally they told me the person who handles that department was out sick this Union is not consistent when sending messages to members services online they claim there was no message received even after showing proof another recent issue I had was with disputing debt card charges I sent emails I went in filled out paper work showed receipt's & was still being ignored until I wrote a letter to the chairman this Union was not apologetic & didn't take the time out to make sure I wouldn't have any more mishaps these situations was not fair to me & was not handled properly from the beginning I hope to have better stand points for the future but as for now their customer service is not their strong point from my experience.

Very reasonable and understanding people. Best place to get a loan