Liberty Tax Dixie Hwy, Waterford Twp

*Edit* It says I'm reviewing Liberty in Waterford Township but my review is for the Liberty at 9 mile and Coolidge in Oak Park*** So I switched from H & R Block to Liberty this year as I was having trouble connecting with my guy at H R and Robyn at Liberty was able to get me in that day. When I first got back with Phil, I thought "I made a mistake coming here" but then I realized that he was new and still learning how to do everything and had Ms. Denita right there in the next cubicle to help walk him through and make sure that everything was done correctly. If I have any suggestions it would be to make sure your customer is sitting in a place where they feel involved in the process, not behind the tax professional doing the filing and my only real complaint is that it was more expensive to file with Liberty than with H & R but the fact that I was able to get in that day, get everything done and filed was worth the extra cost. I plan on doing my taxes with them again next year. Thank you Robyn, Phil, and Denita for getting me in, getting me the biggest return possible, and getting me on my way. I look forward to working with you guys again next year.

This is my first time visiting this particular location. Didn't have a lot of contact with the staff. But if I had to choose what I did like, I will say that they were good with returning calls expeditiously.

Cheryl is the sweetest person and I look forward to seeing her every year to get my taxes done! I would give her a 10 star rating if possible 🥰

I felt like I was at home, my agent was kind and caring and thanks for her helping me out. It was a great experience.

Been going here for 15 years they are absolutely amazing..... And i get my money in hours..... Yes hours not days not weeks

My husband and I filed our first joint taxes here and I've nothing but great to say about this location. Real pros these ladies! We had a bit of a complicated situation, but it was resolved fast and on point. Tax preparers took their efforts and did everything so we could get more deductions, tbh we didn't expect that much! Everything was done accurate 👌 and explained very well. Great atmosphere, very friendly people, nice music and good coffee. I think we've found a reliable tax place with professionals so we don't have to worry about our taxes anymore. Recommend this place for sure! Thanks a lot guys for your help!

I've been going here for years love it!

First choice to go do my taxes. Very friendly atmosphere, professional service. They seriously make you feel like family, answering all questions. Must go place to do your taxes!

They was nice and plite. And she shown me. What was going on . and i love there bhelp

I've been a returning customer. I find them to be reliable, accurate, and professional. As a bonus, I do like the refreshments and cookies. $👍