Liberty Tax Nickerson Blvd, Hampton

If I could give 0 stars I would, absolutely horrendous. I've done my taxes at h&r block, Jackson Hewitt, and turbo tax and liberty is by FAR the most expensive and they messed up my taxes in multiple ways. It has been problem after problem, first they didn't do one of my forms correctly and then I realized they didn't load one of my W2s. They tried to say I didn't give them the W2 and they didn't want to take responsibility. Over 500$ AFTER a military discount and now they are trying to charge me and extra 75$ to amend THEIR mistake. The supervisor Patricia is rude and doesn't like to take responsibility for her wrongdoings and the rest of the staff have no idea what they are doing. TURN BACK WHILE YOU CAN. Absolutely awful, would have been better off doing them myself. UPDATE: after 2 months I haven't heard back from a district manager about the issues and had to get a 2nd amendment through h&r block because the preparer at liberty LIED and said we couldn't get the child tax credit. Well we do qualify for not only the tax credit but also a stimulus check for our child. Reported this company to the BBB twice and will be getting a lawyer to sue for a full refund given they promise an accuracy guarantee. Again, turn back while you can.

SCAM !!!! Charged my credit card $700 and filed my taxes prior to my authorization. I made 9k last year and they told me I owed 4k in taxes ! My friend just also got scammed by them for $500. We are both filing lawsuits as the company is unresponsive. Contact Better Business Bureau. DO NOT TRUST!!! THEY WILL SCAM YOUR MONEY

Not a great experience. Gave all my paperwork and they didn't load in a w-2. When I called to tell them that something wasn't right the Manger said" well you need to take a tax class" I told them to look back over it. They called me back and said I forgot to give it to them. No I didn't they didn't file it and tried to blame me. Their slogan is drop off the paperwork and we'll handle it. I did and now I have to deal with the IRS and paid liberty over 500$ for them to screw my taxes us. Give then no stars if I could don't go there.

Ms. Meadows is very knowledgeable of the tax code. She gave real life examples while discussing the chapter. She gave helpful tips on how to remember the forms and tables used in the preparation of the tax return. I learn a lot about deductions and credits that could have helped me earlier in life while filing my taxes. I enjoyed the class.

Severely disappointed at the cost compared to other local services. After talking to other coworkers with similar W2s they have told me that they received much more than me on their returns even with them claiming dependants, which leads me to believe that they have lied about how much I should've gotten back. In the future I'll definitely avoid this place and recommend others to go elsewhere. Second year, decided to try again at this place, regretted it. I've received only a third of what I should have.

Awesomeness in taxes! Mr. Nations and staff are amazingly proficient. I'm pretty good at messing my own self up, and he handles everything very efficiently and I find my tax nerves settling down in the presence of his reassuring capable professionalism. If that isn't enough to make you comfortable going to him, he has a talk radio show on taxes. Very knowledgeable people. Good folks.

This place is horrible.I gave them my paperwork and they didn't know how to file because my W2's was from another state.I called to follow up and they said they would get back to me but never did.After two weeks I called and asked what was going on and they said it was an error and they would call me again.I simply ask for my paper work back so I could go to someone who is well qualified.I should have known this place wasn't professional when I was waiting in the lobby and a woman was cussing them out.smh

Took about 11 days to complete part of the tax return process. I needed to do the tax preparation a certain way. So slow it was.