Liberty Reverse Mortgage White Rock Rd, Rancho Cordova

Anilla R helped my parents through the refinance process. She was very informative from start to finish and was very caring towards my parents. I loved that she was in constant communication with both me and my parents and she really helped put me at ease because I was nervous to have my parents do the reverse mortgage at first. The processing is a little tedious but you will always have a point of contact to update you and I think that is what helped us get through this process. I highly reccomended liberty reverse mortgage.

We have been working with Liberty since the end of April 2021. Continuly need letters of explanation from 30 years ago, finally just waiting for the final report from the assessor then no more communication from anyone, not even the supervisors. Attempted to contact anyone for the last 2 months with promises if returned calls, but nothing .

One hoop after another three months later, 3 more hoops. Really do they read there reviews?

very misleading way too many hoops to jump through

I would not use this institution never again and neither I would recommend anybody else use them. I was trying to get a Reverse Montage on a purchasing condominium. After I found a right condo for me and sent the Liberty all information about the Condo, they said it was FHA approved and wanted me to go ahead and made an offer. I did that and I was accepted. Then I sent the Liberty the copy of my purchase contract along with all information about this condominium, including HOA’s dues and other important information. One of the main Reverse Mortgage requirement - of course is the owner’s income to be enough to cover the HOA’s due and Property Tax combined. Liberty had this information right at the beginning or easily was accessible and they could’ve known very easily if I would’ve been qualified or not. But instead, I spent more than a month with them to process this loan. I provided them with all kind paper, letter, and document. Spent hours and hours on telephone conversation with them to discuss various matters. Not to mention that I went to a counselling session which is part of the reverse mortgage requirements. During the process, they always convinced me that I had no problem to get approved. Per my purchase contract I had so many days to remove my loan contingency. Before even I officially remove my loan contingency, I contacted the Liberty office and confirmed with hem whether there was any issue with my loan acceptance. They said no and everything looks good. Now I am in two days prior to closing the Escrow and getting ready to go to sign closing documents, Liberty Home Equity Solution informed me that my income was $100 short monthly to cover HOA’s due and Property tax combined. Obviously, I went nuts and insane when I heard that and asked them, why you didn’t say this right at the beginning, since you knew how much my income was and how much my condo’s property tax was, but Instead you asked me to submit all kind insignificant and not essential documents. You must’ve first made sure I fulfill this very important requirement, before I go ahead and remove the loan contingency and now, I am in danger of losing my $15 K earnest deposit!

Will hold more of the equity of your home than will actually be paid to you in a "LESA" in outrageous and uncalled for amounts, then contact you in 18 months miraculously offering to "release more of your equity" ONLY if you let them "refi" THEIR OWN EXISTING LOAN AND PAY THEM MASSIVE CLOSING COSTS ONCE AGAIN! I beg of all seniors to please go elsewhere to explore a reverse mortgage option as this company is no more than a slightly veiled fraud whose sole intent is to milk thousands of dollars out of customers each year to provide them with THEIR OWN RIGHTFUL EQUITY! Avoid at all costs!

Totally amazed by the system at Liberty. Very customer oriented. Very careful not to over-offer or under-perform.

My mortgage was sold to another mortgage company and will only give me cash around 5 thousand next year when I did was told 12 thousand By liberty next year, I asked twice, they said yes, very misleading to deal with.

Liberty has a friendly and very knowledgeable staff. No matter the question(s), they will get you the answer, and quickly!

Once they get your phone number they won't stop. Ease stop calling me.