Liberty Bank Flanders Rd, East Lyme

I'd like to compliment one of your employees, Berard Linda ,for the excellent service she provided me today. I have always been pleased with the service I receive at your branch. However, Ms. Linda's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with Liberty Bank for years to come. Sincerely, Mohammad Hasan.

I've banked here for over a decade, until recently. I've worked at the same place, a local company, for a few years and was always able to cash my payroll checks on the spot. The other day, the polite banker told me they had changed their policy and couldn't cash the check; the money wouldn't be available for a day or two. I Explained how I'd had no problems doing this here, with the same check, for years. I asked to speak to her manager. She went over to the manager and came back without the manager, saying "she said no." I asked again, "Can I speak to her?" This time, the manager begrudgingly came over, graciously mblessing me with 2 minutes of her time. She was clearly burdened, did not express an ounce of understanding to my very reasonable points, and just kept saying "it'll be available in 2 days." Liberty, a local bank, has certainly lost its local charm and I will never bank with them again based on principle.

Horrible bank, the website crashes and is down all the time, and the mobile banking app kicks you out of the app when you try to log in and then crashes. This bank is practically living in the stone ages, might as well send your money by mail!!

Best bank ever! ATM service fee refunds, and mobile check deposits, bill pay to anyone! 5 star service right there!

Love the feel of this small town bank! Everyone knows your name. Outstanding customer service.

Horrible Saturday mornings. Need to hire more people or need to get more people in. Second weekend in a row waiting for 20 minutes in line.