Liberty Bank Hopmeadow St, Simsbury

I was previously a Simsbury Bank customer, and although I miss the folks there dearly, I can't fault those that work there now for being there after the change. I've gone in there a few times for help, and each time they were very helpful. I've had to activate a card, reset a PIN, link various accounts, and even take a personal loan (they had an amazing offer to help folks through the beginning of the pandemic). Today I called them for an issue with an account. It was a problem on my side, not theirs, as I had linked the wrong Liberty account with an external account. Andrea helped me resolve it quickly and graciously. As a person working in customer service myself, I was impressed with her attitude, empathy, and willingness to work with the customer.

I was a Simsbury Bank Customer for over 20 years and I have never in those years been let down or mis treated by anyone in the Simsbury Granby or Avon branches. But now that it’s liberty Bank there quality has tanked. There phones haven’t been working for over two months it takes over 45 minutes to get a Human being on the phone and I have had horrible experiences with liberty thus far. I would not recommend this bank to anyone. Closing my accounts and moving banks. It’s a shame because Simsbury was a great bank with great people and now I never want to deal with them ever again. Good luck with the take over Liberty I’m sure I’m not the only person leaving.

Was helped today with opening a business account. Very happy with the quality of service.

Horrible Bank. No one answers phone, auto response says leave your name and number and we will get back back to you.to you. They never did. Simsbury Bank was wonderful, this bank is a nightmare.

This place was so much better when it was Simsbury Bank. They at least cared about their community! Liberty is such a petty bank. $2.00 for a paper statement! GTFO! Stay away from these greed mongers.

Very disappointed when, as a visitor to this city, I went into this bank to change a $100 bill with my granddaughter who has a savings account at your establishment. First, we waited while two tellers finished their private conversation and discovered there was someone waiting. Then, when the teller who waited on us couldn’t find, nor did she really attempt to find my granddaughter’s account, she said she couldn’t break the bill. Could it have been because she sucked her teeth through the whole encounter. Glad I don’t have to deal with this bank ever.

Great customer service. Love the local touch.