LCNB National Bank Mulberry St, Lebanon

I had been a customer of this bank for at least 15 years. Over time things really became apparent to me that they didn’t actually care about their customers. From when I was treated poorly when asking about a loan and options, to their fraud department, to the most recent occurrence of my first time EVER over-drafting (because my mom mistakingly used my account on Amazon) and receiving little to no forgiveness, even after explaining what happened….Cindy tried to tell me at first they’ve waived those fees before so they wouldn’t do it again…and when I asked for them to show that to me, they of course had no evidence and gave me half of it back as “a courtesy because it wasn’t a bank error”….obviously? It was a mistake, we’re human and my mistake for thinking they would be understanding and kind. I was wrong. The kicker? I didn’t even know I over drafted….Until a week later when I got a letter in the mail. Cause that makes sense. No call, no email, no message in my app. Nothing but a letter. Why did no one bother to call? So, I finally cut ties. I realized that they’re very good at customer service. They’re friendly, nice, and rarely have an attitude when they speak to you on the phone. So, it’s easy to be fooled into thinking you’re working with nice people. But where they lack is customer CARE beyond their first line of staff. The higher ups, do not care. They didn’t care about those situations or how to take care of their customer. Customer service doesn’t stop at being nice. You want to keep your customers? Care about them too.

This bank used to be good, but they went downhill. They charge late fees before due dates of your payments. They loose your applications. We used to enjoy doing business with them, but in the past two years horrible management decisions have been made. I will recommend all friends and family go somewhere else!

I bank at the Fairfield location, but I have also dealt with this main branch. The experience has always been the best it could be. After having an incredibly bad experience with CITIBANK I found refuge with Phoebe Kerby and her team close to home. I wasn't particularly unhappy with Fifth Third bank but the atmosphere at LCNB is so extraordinarily wonderful that I moved all of my Fifth Third money to LCNB as well. LCNB is the only bank that I will every need.

Rude and incompetent…do yourself a favour and go elsewhere for your banking needs!

Horrible experience!! Please go somewhere else!!