Launch Credit Union S Washington Ave, Titusville

If you ever need a loan or any financial guidance ask to speak to Dawn Cadore she is the absolute BEST! She is great at what she does and is also very knowledgeable!

So very disappointed so my card was stolen (mind you I've never lost my card only had it replaced when they forced everyone to get new cards) so after canceling and calling to see about getting a new one I was told to go through the drive thru to get a new one. So today I wait patiently in line to get a new card and was told very rudely that I couldn't have another card due to account over drawn well duh card was stolen I can't fix it without my card. After waiting I was told they had received approval and I should guard this card with my life because I will never get another. Are you kidding me look I'll take my business else where since your rules are for the high class and not the working individual. Get over your self Launch I've been banking for 5 years with you now I'll go somewhere else. Thanks

Teresa is awesome! She has made everything at Launch seamless and effortless. Has helped me out with several loans, bank accounts you name it.

Ashley and Danielle are awesome. They both helped me understand my options in a new way. Hands down I will go to them for all my needs

They changed their online banking/BillPay to new 'vendors', 'fixing' their software/systems when they weren't broken. These amateurish vendors' programs have made online banking/BillPay 3X+ confusing and incompatible for credit boosting with Apps like Experian Boost. The specific categorizations I (and others who used them) were able to create in addition to the basic ones are now useless. The 'system' refuses to acknowledge/save my specific categorizations and even miscategorizes many of my transactions. I have been messaging back and forth since the 'rollout' of the new system last year and, while I am now able to have my specific descriptions saved upon entering them, the categories are still not replacing the basic categories entered by unknown system/data entry personnel. I am frustrated beyond belief and am contemplating changing to a financial institution that has a user-friendly banking/BillPay system. It WASN'T broken, why did they try to 'fix' it with vendors that have bogged the system and, IMHO, have no experience with financial computer programs/systems.

Could not be worse. They have started a "new" banking system. I can't login, I'm closed out of my account and I am 79 in line to speak to someone! Were they prepared? NO! They have my money and I cannot access anything. Not a statement not a transaction. Nothing. I have been on hold now for 21 minutes and I am 67 in the queue. And it took 13 calls for my call to even go through. They give you a sales pitch before you can even choose who you want to talk to. And pressing zero? It gets you nothing but them starting over. Not to mention they are not nice most of the time anyway. Very antiquated in so many ways. I am closing my account as soon as I can figure out if there is a decent bank anywhere. Just wanted to add an update. UPDATE: 03/07/2019 They have yet had another system update. I could not use mobile banking for a day and a half before they were shutting it down for 2 days. Plus three weeks later I'm trying to do a mobile deposit and it wasn't even an option. Apparently I had to re sign up for mobile deposits accept their extensive terms which I won't do without reading no telling what they want you to accept. I am so disappointed in this Credit Union it's not even funny. Are there really any good banking options out there?

Their online banking system is a scam. I added almost $90 to my account and it changed up past transactions to show that I still had the exact same amount of despite having added $90. This is the third time this has happened. Unfortunately, if you don't have a screen shot of your previous balance they won't do anything to help. I'll be finding a different bank.

I had the pleasure of dealing with Ashley Brackin, she was extremely helpful and great with explaining everything. Excited to have them on my team now!

Really helpful people with great management. I had absolutely no problems whatsoever with time or process as they were willing to easily meet me on many steps while I transferred my funds from Bank of America to them.(First time for me) Their level of security with multiple log in proxies also makes for the feeling that your money is in good hands.

Very pleasant and helpful Nikia has help me on every time I need service. I will continue my banking at lunch. Thanks again.