Landmark Credit Union Milwaukee Ave, Burlington

I love this place! They are so easy to get loans through and have better interest rates than any dealership. They are also way easier than the dealership to deal with. I have had 3 loans already with this company in my lifetime and never had an issues with them. I love how straight to the point the staff is and they are pretty fast with email and phone calls. I don't understand how this place has bad reviews.

My big 3, although if rates were low again Id get my mtg the heck out of there because there are SO many more: Their online banking made it so bill pay took 10days (their bill pay paying their mtg) to post to our mortgage (no way to transfer, and a fabulous way to generate late fees. Its actually super fast now that we pulled our checking and online pay through an outside CU.) ... Their phone tree is set up so when they call you and have you call back you are dumped into a general customer service center who has no idea who called you or why ... Our escrow went up, with zero notification "heads up your escrow changed." They held our pmt for 2 weeks, just long enough to collect their $50+ late fee, then called us from their collections dept because of the "outstanding balance of fees." If I wanted to be fee'd to death and deal with an archaic infrastructure put in place to collect more fees then I'd go bank with 5th/3rd. One star is generous.

Extremely poor customer service and communication. If I could give it zero stars, I would. Drive over to Educators Credit Union were the staff is knowledgeable, professional, friendly and efficient. Landmark is a joke; I DREAD having to go back for a third time because of management's BS.

The branch it’s isn’t terrible other than how they handled being shut down over the past two years. However landmark’s customer service is terrible. It takes forever to talk to a human. Their app is absolutely terrible. They haven’t fixed the problems from their last update. They say it’s fixed, yet you can not pay bills online.

Seriously archaic processes and definitely not a service-oriented culture, as you would hope/expect in a local community credit union. LOOOOONG wait to get title after balance is paid off. Causing long delays and frustrations with potential buyers. Wouldn't go here for a loan again.

Never do business with these scam artist! They will steal your money without any remorse then blame you. Cheryl Kaye and Pam Schrank are thieves!

BEWARE... use only if you have no other option. This credit union is DIFFICULT to contact and deal with. We have been trying to get a 10 day payoff for our loan and they will not release it, just give us a run around. Their online service is a joke. Cant wait to never have to deal with them again!!!

Never use for refi. Their rates may be cheaper but everything else is a complete headache. Took over 3 months to close. Part way through I find out that they do not escrow homeowners insurance and was told that's how everybody does it now. After talking to different title companies they are one of the few that won't escrow homeowners insurance. Nothing but lies just to get your business. Then a few months after closing I get a letter stating I don't have homeowners insurance that it has expired even though they already have my declaration page stating that it does not expire for another 8 months. I am not a person that spends all day the computer using email during the entire process I would ask our agent to call and they would do nothing but email. Customer service is non-existent on a personal basis. Trying to call your branch and your local town is impossible you have to go through their corporate office and then still do not get anybody.

I have been with this credit union for over 40 years. I have always had excellent service. I am very tired of seeing negative reviews regarding the branch or lobby being temporarily closed. Do the complainers not realize that we’re in a world wide pandemic! Do you not think that the staff are putting themselves at risk with this virus and have possibly contracted it with the various customers that are dealt with every day. Everyone needs to keep this in mind before you start complaining about being inconvenienced. THINK before you open your mouth with something you in good conscience should regret saying.

I have been a member since 2013 when I applied for a car loan. Paid the loan off early and had no problems. Eventually closed my main account at one of the big banks and moved everything here. Since then, it's all good experiences. I've recently applied for a mortgage and the loan officer, Amanda Seifert, was extremely motivated and helpful. She worked on the application with me after banking hours on multiple days and I was very impressed with the entire process.