Land Rover Cherry Hill NJ, Cherry Hill

Nicole at Cherry Hill Land Rover was the best salesperson I could have gotten. She did an amazing job throughout the whole process. I love my new Range Rover Evoque and would definitely recommend Cherry Hill Land Rover.

Sales person didn't explain about anything. He was vague about everything. We purchased LR4 online. We lived in IL at that time and informed the sales person that we would have the transportation co. pick up our car and provided the date we're relocating to FL. Pick up was delayed by several days due to lack of explanations about online purchase processes. When we rcvd our car in FL, I didn't have a car manual (still don't!), no temporal title or registrations, I never had his Terrible service ever! We sent $66,000 cashier's check to pay in full. We always had to text or call him several times before we rcvd his response. I assume he's a new sales man who needs more intensive training on customer service. I would give ZERO star!

Worst purchase I've ever made. I have owned my certified pre owned 2013 evoque, and have had it towed twice, and taken in for replacement headlight. This last incident occurred in March. I was driving down a road in my neighborhood when my front right passenger side suspension broke. Thankfully I was able to get home safely. Called land rover cherry hill and told them what happened and asked if suspension problems were covered under my cpo warranty, and was told they were. So needless to say, after towing my vehicle there for repairs, days later was told it would not be covered. After telling me I would have to pay $1200 plus taxes to replace the broken coil and basically arguing with Erik the service manager, I was told I would have to contact customer service and appeal to them to have land rover fix, since they do not have the authority to fix problems that they do not consider covered under warranty. Long story short after over 3 weeks dealing with "Melissa", case manager from land rover they agreed to pay 70% calling it "goodwill." She stated the vehicle was "old", and it was over a year passed its original warranty. So, in short don't buy a land rover that is five years old with less than 60,000 miles. Evidently they are not worth the "certified pre owned" sales pitch they try to feed you. They are not willing to certify anything even though you have only had the vehicle less than 16 months!

The staff here is great! Shortly after walking in I was greeted by one of the sales associates who immediately offered me a refreshment. I was able to tour the property without feeling like there was a high-pressure sales environment. While I was relaxing in the waiting area another employee passed by and had noticed that I did not have a drink in my hand and had asked if she could get me anything. They certainly treated me well

Ok, love my car, but after about six weeks the engine management light came while driving down the highway (1700 MLS), it was orange colour, so carried on my journey, it was a Sunday, so no need to call to make an appointment, disappointed that my brand new discovery had a problem, I called first thing Monday morning! Totally expecting that Land Rover tell me to bring it in straight away and that they are sorry for the inconvenience that you Brand new car has a problem! No , no apologies and couldn't fit me in until the following Tuesday ! My amazement at this, I was told its only a solid orange light and nothing to worry about, you can continue to drive! No chance I said, and then when you find a problem, you will say you shouldn't of drove it and now it's not under warranty! So for over a week I had no car! When I turn up on the Tuesday, I was told it was not booked in today, but tomorrow! A stern look and I was booked in ! I had an oxygen sensor replaced! Only reason I have chosen to put this report in, is because of the endless emails asking for my experience with Land Rover!

I had a more than satisfactory experience with the LandRover dealership at Cherry Hill. the service manger Chris really took care of my concerns on the repairs to my vehicle . the broken driveshaft was repaired in a short time . And I was always greeted by two lovely ladies at the receptions area it changed my mind about dealerships this was a great one I am in the market to upgrade my vehicle in the future and , are on that short list, thanks again guys.

This dealership is small compared to most but the sales and service staff are friendly and helpful. They offered a fair price for my first vehicle purchased there. My first service visit was an acceptable experience.

AK Kazan is a rare breed of car salesman who makes it pleasant to purchase at the dealer. I stopped negotiating in delaerships long time ago because it's painful to deal with most car salesman who bug you to the point their dealership loses the sale because they don't listen to the customer or try to help (like Erik in this dealer). But AK Kazan is different. He found me the car I want at the price I want. He tried to help me instead of tricking me to upsell into features I made clear I don't want. He listened, he helped, and he made a sale that others in this dealer had lost before he stepped in. And he even made it a plesant experience...

Thanks to Erik, I got my dream car! In and out; he made it fast and easy! Really easy to communicate with him and he’ll bend over backwards for you! Also it helps that there is a dog at the dealership so you can play with him while you wait for paperwork!

LRCH is great to work with, they deliver on their promises. I purchased a special order SVR from Brad and was more than impressed with the level of knowledge and customer service. I would deffinitly reccomend Land Rover of Cherry Hill.