Land and Mortgage Title Agency, LTD. E Gay St, Columbus

This is the company that did the closing when we sold our house. So disorganized. It took them forever to find some insurance information, and it was wrong – my wife found the accurate information. At the closing, they didn't know that our house had a mortgage. I mean, what is the function of a title company?! When I mentioned it, they were surprised. They tried to pay off the mortgage but botched the electronic transfer. It was a month before the mortgage was finally paid of,f meaning that I incurred an unnecessary $500 in additional mortgage payment. When I suggested to Lisa that I would split the difference with them, and asked for $250, she didn't even respond. Twice. Even my realtor realized the error and chipped in money towards it.

Rarely (if ever) do I post negative reviews, but given the opportunity for a principal of this company to take advantage of buyers or sellers who may not be educated on real estate issues, I feel a responsibility to write about my recent terrible experience with Lisa Rookard at Land and Mortgage Title. I "met" Lisa by phone when I learned that I property that was held in joint tenancy by me and another party was "in contract" to be sold the next day. Lisa threatened me that if the property was not sold by the end of the next day as scheduled, she would be promptly filing a lawsuit on behalf of the buyer (obviously someone who is a regular and large client of the firm) for specific performance (though she did not use the legal terminology) on behalf of the buyer who would be "ready willing and able to close". When I questioned the veracity of such a suit, given that I was clearly listed at the auditor's site, easily found by googling my name, and had not been contacted by anyone about the sale of the property let alone sign a contract - Lisa admonished me arrogantly that she has been in the business for more than 40 years. Apparently that is not long enough to be familiar with the statute of frauds, that requires real estate contracts to be in writing - not verbal. Lisa told me that all parties were "to sign the contract at closing" and that she has "seen such cases hold up many times." She then told me that regardless of the validity, such an action would sufficiently "cloud the title" so as to achieve her goal of preserving her buyer's position anyway. As if that was not enough, as I navigated a tricky ownership issue on my side, moving through a court case and bank issue with my partner as quickly as possible in order to accommodate the closing for my partner and "her" buyer, she actually yelled at me through the phone at closing - threatening me yet again with some consequence she considered dire and apparently worth rattling me...which it did not. This was after I had called out several errors on the settlement statement and spent over an hour in her office working with her staff to produce an accurate document. Thankfully she was not there for the closing, or I likely would have walked away from the transaction. Unless Ms. Rookard is suffering from a serious health issue (mental, physical, or otherwise), there simply is no excuse for the persistent bullying, railroading, and complete lack of professionalism she displayed throughout my experience with her firm. I am appalled by the experience, and urge anyone who interacts with Land and Mortgage Title Agency to seek outside legal advice about their transaction. I am investigating reporting options available to me.

Land and Mortgage Title Agency helped us with the closing of our home. They were friendly and accurate – and helped us with a mysterious lien that was showing up. All in all, a good experience. Glad our Realtor recommended them!

Horrible fraud company. Doesn’t make sure seller has paid all prior bills prior to closing . They will see a future assessment and will not take the amount of the bill out the seller proceeds. Lisa is horrible, Rude and disrespectful. And told me I’m not knowledgeable.

Larry Goldbach and his team always do a great job on our closings! They are professional and prompt!