Lake City Bank Chestnut Ave, Winona Lake

I do not bank here, but my family does. I went into the store with my son to make a deposit and was treated very rude. The teller did not introduce herself, greet us with hello, nor did she acknowledge us as we left. We definitely felt like an inconvenience upon leaving. This employee needs to work on her customer service skill set. One bad employee can destroy a reputable brand. I am not one to post many reviews, but I felt like this review was necessary.

The staff are always friendly and very willing to help out. There are sometimes that it is busier than others but usually it is pretty fast. We have been banking there for over 30 years and have found them always willing to work with us, very helpful and very friendly.

I have done my business here many times, and have always been treated with respect and courtesy.

People are friendly, service has suffered. It is slow, don't go on your lunch hour; your ice cream will melt in the car.