La Capitol Federal Credit Union Tech Dr, Ruston

My dad sent me a check from this credit union, and nobody will answer ANY of the phone lines to verify it in order for me to cash it. I might understand if it was just the fact that I'm living out-of-state and they don't answer Colorado phone numbers like the check-cashing place has, but I still have my 318 number and they still aren't picking up. I've tried three different phone menu options and they ALL just ring for ten minutes and then hang up. Every single line has the same dial-menu, even the local branch numbers, and not a single one of them works. This is unacceptably terrible service. Update: they STILL aren't answering the phones, and have now reported the check to my bank as fraudulent, meaning that I now have to repeat the entire mailing process again, which puts a huge crunch for time on my entire wedding. My father just had a heart attack and I was so happy to think that I gave the check to my new bank and they would take care of it so he would be able to recover in peace, which I now know was a false hope. I reached out to the email, and they told me to call the number. Absolutely useless.

The people were very courteous and helpful. They helped me figure out what was going on with my account when I was trying to deposit to another bank and they were very patient.

I just don't u understand why no one will answer the phone here! I've been calling for hours!! This is very frustrating! I have a simple question that will take a few seconds to answer over the phone and now I'm debating whether to keep calling or just drive over there.

Six out of 5 stars so far! Keep it up LA Capitol.

Fast and easy service.Great bank for college students!