Kimberly Brogan Smith - State Farm Insurance Agent Englewood Pkwy, Englewood

I’ve used Kimberly B Smith for a few years now with my auto, home and business policies and I couldn’t feel happier, more comfortable and confident in my choice. Kimberly and Deana are kind, thoughtful professionals that outperform and exceeded my expectations of what and how I protect myself. They’ve got my best interests at heart and I highly recommend them for all of personal and business insurance and financial services.

This place is incredibly unethical!!! I was trying to start a business, got insurance quote for strictly one job I was trying to take on for big money. I Provided the owner of this establishment with documentation from 3rd party insurance compliance company for the insurance I needed to be approved. The owner/ agent quoted me and I paid a full quarter up front. I stayed in contact with the 3rd party insurance compliance company almost daily, they sent several requests to the owner/ agent for documentation.... eventually I provided them the information I had been given, it was not what was needed. I called the owner/ agent and they said it was right and they had spoken to the 3rd party insurance compliance company to get corrected... 2 more weeks pass, I again get a rejection from the 3rd party insurance compliance company... I call the owner/ agent and leave messages, this happens every other day for 2 weeks, they don't answer my calls... I call from my sons phone and get through, get the run around that she will call me back by end of day... Never get that call, next day and for a week straight I call daily now and no answer... I attempted multiple emails aswell, still no response... I eventually go down to the office and am told excuses of a flood they dealt with the past 2 weeks... I was assured the agent finally had all fixed on 10/6, I started this policy on 8/17... well guess what on 10/12 I got another rejection letter.... on 10/15 I called to cancel my policy... Today I come home ro a almost $1,000 bill due to policy increases for dates of 8/17-12/10... look I don't even care for the month extra I paid as I canceled 2 months in and paid for 3 month but somehow an extra month is added and the entire policy... it was only $400ish for a quarter... how in the world is $1,000 anywhere in the picture... stay away ppl. State farm is great, I found a good agent off Wadsworth and Florida in Lakewood that I will use in the future. As for this place I also logged a complaint with the bbb just before jumping on here... Hopefully this crook ok a insurance agent makes things right.....

I honestly can’t say enough about Kimberly and her staff. I have been working with Ashley since I moved to Colorado in 2017 and it really has been the best experience I have ever had with an insurance company and just customer service experiences in general. She is super knowledgeable, works with your schedule, budget, and individual needs. I have never had to worry about anything because she just takes care of it and makes sure I am taken care of. I have recommended several friends to this office and will continue doing so. I promise you will not regret working with them. They are amazing.

I have worked with them since moving to Colorado in 2013. They have been helpful, patient, and fairly priced. They also do a good job of explaining things to me when I have questions. I’m definitely a life-time client.

I'm so disappointed in State Farm. I was insured with Kimberly Brogan Smith for about seven years, and last year I sold my car and no longer needed insurance. I was due a refund, and although I received a check, my bank did not accept my electronic deposit because it didn'thave the e-transaction stamp, so they declined. I called to explain this to the agent, and I was assured she would take care of issuing a new refund, but it's been alomst ONE YEAR and I still have not received a refund. Most frustrating and very disappointing!

Kimberly and Ashley are really tremendous people to work with. Always available, pleasant and knowledgeable. Not only have they been able to assist with all my insurance stuff, they have also helped with financial planning, tax questions, etc. They have always provided a personal touch and are great about creating an actual relationship, not just sending me bills and making sure i'm covered. In invaluable resource for someone with lots of questions.

Can't say enough about the fantastic help and support of this office. Rear-ended in an accident yesterday and with the help of Kimberly and more specifically Ashley, they helped coordinate with the other party's carrier and everything was resolved in 1 day. Amazing! I've been driving for 50 years and have had a few different auto insurance carriers in a couple of different states and I have NEVER experienced the overall customer service, responsiveness and genuine concern and caring this office had shown me! Thanks folks!

I am not a current customer, but I just got off the phone with Ashley and she gave me more information about insurance policies than my current agency has in 3 years! Made me feel as if my inquiring was just as important to her as it was to me. The customer service I received was 5 stars alone, and that was just over the phone! Thanks for taking the time to speak with me. A future customer!

I highly recommend Kimberly Brogan Smith as an agent. Ive had issue after issue with all of my previous agencies. Sarah who works with Kimberly was very helpful when fixing the mistakes made by Brian Wages office. They are very friendly and they do put their customers first. With how they work with you, you can really tell they actually care about their customers and are willing to help with anything even if your policy is a mess from a past agency. This is the place you want to go to if you want a real agent helping you. I wish I could give them a higher rating but 5 stars is the max. You will not regret going to them over any other agent.

[copied and pasted from an email] Kimberly, I was involved in a hit and run and was flustered, stressed, and in tears. I thought I was going to have to handle getting another car, finding a repair shop, and basically handling everything on my own. I was wrong. Your team was caring and knows how to get things done. The lady that picked up the phone (I forget her name, but I believe she is Ashley's assistant) was very warm and helpful. Ashley provided great information and connected with me on a personal level. Ashley let me know what she would do and what I needed to do. Her tone was amazing (I previously worked in a call center and after hearing snotty tones or tones that proved that the person hated their job, you have a sense for these things). She helped me with any questions I had and guided me to help me in getting my accident resolved - never once making me feel guilty about getting in the accident, but rather comforted me. Ashley then transferred me to Alex in claims - he was also amazing. Very helpful, knowledgeable and didn't talk down to me. He answered all of my questions and let me know, in detail, what was going happen. I asked him a question that was not in the scope of his job - but he answered to the best of his ability. Alex then transferred me to Sherry, in the Claims Handling Team. Sherry was also warm and knowledgeable. She was able to answer the question Alex attempted to answer. You have a great team under you and they need to be recognized for their hard work. Thank you ALL for your help. - Ohm