Kia of Duluth W Michigan St, Duluth

I would not recommend this shop to anyone. Not for large repairs, an oil change, or to tighten their tires. I called this facility on 10/4 and made an appointment for 7:30am on 10/7. I was ensured they had the proper part to fix my vehicle. On 10/7 I had called to check the status of my vehicle. I was told at 2pm (my appointment was at 7:30 AM) that the part would need to be ordered and it will be completed the morning of 10/8. I didnt hear anything from them until I had called on the late afternoon of 10/8 that the part wouldnt actually be in until 10/9. I was assured it would be completed right away in the morning on 10/9. At 12pm on 10/9 I called to check the status. I was told it was done, they needed to do the paperwork, and would call me back. An hour goes by, no word so I call again. They stated I could then pick up my vehicle. I get there to pick it up AND THEY LOST MY KEY!!!! My part could have been ordered on 10/4 when I called and was TOLD they had the proper part, I did not receive a single phone call FROM them I had to call each time, staff was very unorganized and unprofessional. Choose a different shop. If I could leave 0 stars, I would.

Buying a used vehicle here was the worst possible experience I've ever had with a dealer. I found out that a carfax isn't worth the paper it's printed on. I purchased a 2015 dodge journey w 42000 miles on it. The carfax stated the vehicle had pervious very minor cosmetic damage. I purchased a trailer package to be installed by them after the sale. Upon trying 2 different hitches, neither would fit. The service Tech realized the rear frame horn was tweaked on the right rear. The carfax stated the minor cosmetic damage was on the left rear. The sales manager Cory wouldn't work with me at all. They did straighten the frame and install hitch. I therefore am stuck with a vehicle that had serious damage to it and paid top dollar book price for it. Buyer beware. Once you sign the purchase agreement and they have your money, YOU ARE OUT OF LUCK. Cory the sales manager is the type of dealer you often hear about. My advice, buy elsewhere. I'm a 70 yr old Veteran

The service department is terrible! Some of the service people you have to work with are rude and seem not to care that they are being rude. Also told me that I owed them $500 before they would even work on my care in the past I have never had to pay money up front and when I asked for a quote one person told me I only needed to $375 and the next person told me $500. Also one person told me that they were going to send in the parts for me, once I gave then approval on Thursday and I called Monday to check on things and to see if I could get a loaner and they had not done anything. After this last experience I will be selling my Kia as soon as they are done fixing it (if that ever happens) and telling others not to buy them. Very unhappy with the last several times having to deal with the services department.

Would not go there if it was the last place to buy a car ! They did a oil change on my mother in laws new car . Forgot to tighten the drain plug , she drove it home blew up the motor and now can't get a motor for it . Its the same song and dance we hear every month from them . The oil change was 6 months ago ! They at least gave her a car to use . But her car is nicer and haves more options . Buyer beware !

We stopped in Kia of Duluth on a whim and ended up driving home with a new Kia Soul. Our salesperson, Tobias, was outstanding. Very personable, respectful of our numerous questions, and helped us find exactly what we were looking for.

-5* Why do you only respond to certain negative reviews? But respond to almost every positive one "hope to see you soon" I bet you do $$$$, great work clicking on the auto template and then clicking post!!! Why do you lie about where Kia's are made? Instead of defending yourself to negative reviews about not being American made tell the truth about where the parts are made and where the assembly takes place. Why do you have no response for the consumers making consistant, valid points about terrible service and the lies they were told? Why do these people, like myself, have the same aweful experience of never getting calls back or being helped after the "commission sale" was done. Why do you not take 4 minutes out of your day, to make a phone call to repeat business, like myself spending at least $75,000 between 3 brand new cars in 9 years to return the multiple messages I left or reach out to help me/us!? Why?? Why spend so much time impressing us to sell us the car and then drop us like we are garbage so we never want do business with you ever again and write these bad reviews to make sure other innocent people don't fall for the same level of disresepct that we went through??! Why??

Drove 3 hours to view a luxury BMW 335i and it wouldn't run when we got there. They knew we were coming. Had an appointment. Also had a large dent that they failed to tell us about, and was not in any of the 30 pictures of the car online. hmmm. Sketchy? So they get the car running and tell me happily "it's fixed". I replied "oh?" Manager says "yep, it's the idler pulley, cheap to fix". That won't make it not start so this is now issue #3 with the car and I told him I still hadn't heard the f'er run yet. He told me i didn't have to buy the car and should leave! Wow Yanno, that thought had already crossed my mind, but good sales tactic. I asked for the key to our trade that we drove up there in, and he repeated about 10 times that I need to leave, I was trespassing! What a joke.

Worst sales guy ever. I was looking for a six or seven seater vehicle ( crossover) . I ask about what they had available. The sales guy spent a half hour asking us information. Repeated the same questions and insisted on pulling up a vehicle to the front for us to look at. He would not tell us the options they had. He told me that I need to look online!!!! So I said ok and walked out. Before this he kept asking me about credit at least 3 times. I told him I had no issue and I had already given him a budget. Also THE PROBLEM with looking online at there web site is that it does not give any information about seating capacity for the vehicles or a way to search that. I definitely will never even consider buying from there

Absolutely horrible. I have dealt with the service department for nearly a year and a half and not had the engine tapping fixed and 150 mile per tank gas consumption and hesitation and transmission sticking and bad wheel bearing noise all in a vehicle i purchased with only 30k miles on it. They strung me along not ever repairing the gas and engine knock issue and telling me I must be unlucky with vehicles. From the get go they denied hearing any noise and then after several times of it being in service for extended lengths of time they admitted the noise was there and discovered several factors that contributed to the issue. after two months and thus totaling over 130 days in the service department the issue still remained. I scheduled yet again another service appointment hesitantly after this last extended length in "repair".. At this point I was told i must be the issue. I've been a mechanic for a number of years. I know engines. I told them the contributing factors that they eventually discovered right from the beginning for God sakes.. I had heard the bearing noise originally however not the tapping/knocking it was mainly upon start up and upon test drive they already had it running for me.. which I always say never trust a vehicle already warmed up for you.. start it yourself and listen from a cold start.. I had to reschedule the appointment for another day due to family resons but that very night my engine exploded and caught fire. I informed kia of duluth and they said sorry you're out of the warranty now... SERIOUSLY DISPLEASED Don't ever mention attorneys if being screwed over by them because they will become irate toward you and company policy is to cut all communication with any customer who says or mentions the word. This was told to me directly by Kia of Duluth employees.

Lost my business and I've been going there nearly 8 years. Told y'all to check n change my clutch. To have you call me and tell me I need a "fuel line flush" essentially at $250... and tell me my clutch was fine. I questioned you guys about at and assured me the clutch was fine. Then call me the next day and tell me another one of your mechanics took it for a test ride.... and indeed the clutch is going out like I told you in the first place (and I'm no mechanic) then tell me it will be an additional $1,100+ so basically the flush was b.s. and only affected my gas mileage slightly then I couldn't afford the clutch. You lost a customer of nearing a decade. And to top it off the door latch I asked you guys to fix... you didn't even put all the screws in it only put in 2 out of 3 of them... come on... I thought you guys were professionals. I'm taking my $$$ elsewhere.