KeyBank NY, Brewster

Well, not a bad group of employees but a lousy upper level bank management crew (not on the premises) has left this branch somewhat lacking. One teller is almost always caught having to help customers at both the drive up window and at the teller's desk; and that looks very cheap. (And yes, other customers have agreed with me.) Staff members are clearly overwhelmed by what seems to be a gigantic pressure cooker and the manager has strict rules that customer service reps cannot be disturbed when they are helping a client--good rule, but since a lot of their clients take a long time to help I can be waiting there for some while before I can speak to a customer service rep. One "person" in particular thinks they're all hot but trust me, this one's got some growing up to do effective yesterday! These days bank customer service is being sacrificed by having too few people at most bank branches--this bank is no exception. Shameful.

Customer service on important things like debit card security is horrendous. I had a problem with my card and was told to call the number on the back of my card. The phone is answered in the Philippines! I left a message at this branch to speak with the manager on Tuesday. It’s now Friday. I can’t cancel my account fast enough.

The staff here are always very helpful. Love the ATM outside and the additional one in the foyer.

Keybank is a terrible bank, Period! Poor banking practice and customer service.

Had a good experience with staff help to open