KeyBank Washington Rd, Pittsburgh
1825 Washington Rd, Pittsburgh, PA 15241, United States
https://www.key.com/locations/pa/pittsburgh/BRCH32900278/1825-washington-road
- Saturday9AM–12PM
- SundayClosed
- Monday9AM–4PM
- Tuesday9AM–4PM
- Wednesday9AM–4PM
- Thursday9AM–4PM
- Friday9AM–5PM

- All
- Loan Type
- Payday Loans
- Installment Loans
- Title Loans
- Personal Loans
- Brand
- Ace Cash Express
- Advance America
- Cash Store
- Check City
- Check Into Cash
- Mariner Finance
- Money Mart
- PAYOMATIC
- Red River Credit
- The Check Cashing Store
- TitleMax
Apply for Your Loan with in Minutes!
Bad Credit OK
Easy Requirements
Instant Funding
High Approval Rates
Bank-Level Security Encryption
Reputable Lender Network
Reviews
M
It is now almost a month since I walked into Key Bank South Hills Village where I usually do my banking. I had made an appointment on line which was confirmed, however when I got there Elena was helping another customer and indicated that she had not seen my on line appointment. That should have been a sign to me to get up and go to another branch. Due to a change on my will I had to take my deceased husband off my checking account and put the account in trust. The first two weeks of delay were partially my fault as she had to send the paperwork (I provided them with all that my lawyer told me to give them) and after not hearing from Elena I stopped in only to find that they needed more information which I provided. I again stopped in to the bank and Elena told me that the paperwork was approved but she could not get the information to work on the system. That was two weeks ago. I have called her and she kept on promising to get back to me. Yesterday no one picked up the phone at the branch (as is usual) and I left a message for her to call me back. Of course she did not. Today I left another message with a live person. Let's see if she calls me back. I am not remortgaging a home - merely changing the name on my checking account. If I did not have all my income go directly into this account I would switch banks. This is unacceptable!!!!!
Good morning Marilyn, we'd like to forward your concerns to the proper area for review. Please send us an email at [email protected] with your full name and contact number. Reference case #73605 in the subject line & refrain from including any account numbers. Thank you. ^PR
R
Leaving a review because I feel so helpless. Went to deposit $1500 at the atm and the atm took it and ate it and didn’t deposit it. I called them right away and was told I would need to speak to the fraud department and file a dispute which was upsetting in itself. What fraud? The only fraud here was that your atm stole money. I was on hold to their fraud department for 45 min. Filed the dispute and called the branch the next day to ask when my money would be deposited. I was told that it would be fixed today. Around 3 pm I called back because it had not been fixed and they were going to close. I was then told it would take a “few days.” I asked why at least my checks could not be made available to me because they were in my name and they had those in their possession. Was not given a clear answer other than it was above her head. The teller basically made me feel as if I had done something wrong by suggesting that the time I came to the atm was not a good time because it was too cold? Um ok. I asked for a time frame and was told that they could take up to ten business days to fix this now. So from one day to ten days. If they had any good customer service they would be scrambling to fix this, not making me feel like it’s my fault and reminding me they had ten business days. I told the teller that was not an acceptable answer I didn’t have ten days I needed access to MY money and could she please call me tomorrow with an update. She told me she would call me when she had an update, basically saying no she would not call tomorrow. I will immediately be closing this account and I have banked here for ten plus years. It’s not the fact that the atm malfunctioned, I understand things happen. It’s how they have made me feel and handled it. Do not go to this location and for gods sake don’t use their machines unless you want them to steal your hard earned money. I would appreciate someone reaching out to make this right ASAP.
Hi Rebecca, thank you for getting in touch. We are sorry to hear about your experience. Each dispute brought to our attention has to be carefully looked into. This is not an immediate process and can take up to 10 business days. If you would like me to have this escalated for you, please send an email to [email protected] including your full name and phone #. Also, please include case #71248. Thanks! ^LH
B
My normal location shut down so I had to go to this one. Was just looking to deposit a check and cancel the current and order a new debit card. The lady working was speaking to me like a child and was extremely rude, even after explaining to her that banking was new to me. Dont go to this location.
Hi Bob - We're sorry to hear about your experience. Can you please provide more details about what happened? Email us at [email protected] with more information, including your full name, phone number, and case #70890 in the subject line. We'd be happy to have this looked into. ^SH
J
This bank is absolutely horrible. The manager Megan Lydick is extremely rude and her financial knowledge is comparable to that of a teenager. A few months ago I had an issue with my account and needed to speak with her... I had to stop by the bank 8 different times before I was finally able to see her. I’m not sure if she never works or if she is just lazy and hides in her back office. After my 8th trip to the bank I was finally told that she was actually there by one of the tellers and to wait a few minutes and that she would be right out to speak with me. On this occasion I had my 4 yr old daughter with me thinking that it would be just a quick stop in the bank.. We ended up having to wait for over an hour and a half. As you can imagine my daughter had become a little restless after such a long wait (like any 4 yr old would) so I gave her my cell phone and headphones so she could watch her favorite show (Daniel the Tiger). So as we waited my daughter continued watching her show with the headphones on and kept to herself quietly. After almost 2 hours of waiting Megan finally came out of her office and we sat down at a nearby desk to discuss my account. I was simply trying to find out why I was charged a $15.00 ATM fee and I was also potentially interested in using KeyBank for the refinance of my mortgage. Megan was able to provide me with absolutely no information about why I was charged the $15.00 ATM fee and she seemed to be getting angry so I didn’t even bother pushing the issue. I then moved on to my interest in potentially using KeyBank for the refinancing of my mortgage. So I began asking her a few questions that I thought would be very simple for someone of her position to answer.. but boy was I wrong. I’m not exaggerating when I say that I truthfully don’t think that Megan even knows what refinancing is. She became extremely confused and irritated and she started rambling on mumbling things like “Checking Account, Bank Money, Stock Exchange, Dow Jones, Savings Account, Drive Thru, I’m Manager, Bank Key” and seemed to be having some sort of fit. She then got up and began storming off but while she was rushing away her shirt snagged the cord on my daughters headphones ripping them from her ears and pulling the auxiliary cord from the bottom of the iPhone she was watching causing the phone to play out loud. My daughter instantly began crying while the phones speaker blared the theme song to Daniel The Tiger catching the attention of the entire bank. Then to everyones amazement Megan turned around and yelled “Shut that up you little sh*t” while pointing at my sobbing daughter before she stormed back into her office. Two of the tellers immediately rushed over to console my daughter and I.. both repeatedly apologizing for Megan’s actions as we hurried out of the bank into our car. The entire situation was absolutely absurd. I have never experienced anything like it in my entire life.
That is certainly not acceptable to hear this, Jim. Please send over your full name and contact details so we can further address this matter at [email protected]. ^CS
s
First bank I've ever been to where I walk in the door and they turn away a potential new client. I'll give them two stars for advising me to go to the Bridgeville location due to this location being short staffed. In the end, I'll stick with my current banking provider who doesn't turn away my business.
sd monaghan -We sorry to hear this happened. I'll pass along your feedback to the appropriate management. We hope you'll consider giving us another chance in the future. ^CS
S
I have problems with every branch being inconsistent with policies. I was not allowed to deposit cash because I didn't have the account number but every other time I would give name and verify address. Also I love on Saturdays that they say it's always busy. I have a great Idea, put another teller on
Hi Scott, thank you for this feedback. If there is anything we can assist you with please email us at [email protected]. ^PG
S
i only wish i could give them no stars! this branch is so ungodly....i actually closed my bank account because i just can’t handle another visit here!
Hello, I'm sorry to see that you left us. If you'd care to share your experience, please send an email to [email protected], please include your full name, zip code and phone number, so we can get in touch. ^LH
Personal loan Providers Nearby in Pittsburgh
FAQs
1. How to Connect with KeyBank?
You can phone them at +1 412-833-1474 or visit their website and submit your application form.3. How to Apply for a Loan from KeyBank?
To secure loans from KeyBank, you can submit your application form on their website or go and visit the store. You may be asked to go there with your vehicle when getting car title loans. Explore our site to learn more about car title loans.5. How Should I Do When I Am Unable to Repay My Loan?
Failing to repay a loan can have a serious impact on your financial life. Connect with your lender when you can not repay the loan.
2. How Do I Get to KeyBank?
It is located at 1825 Washington Rd, Pittsburgh, PA 15241, United States. Try out Maps apps to get directions to KeyBank.4. Is KeyBank an Agency or a Lender?
KeyBank is a Bank helping you deal with money worries. Visit this page to get personal loans with low interest rates for financial emergency fund.6. Does KeyBank Offer Bad Credit Loans?
Yes. You can get loans with KeyBank if you do not have a good credit. It is also available to get installment loans irrespective of your credit ratings on this page. You can also get more information about an installment loan here!