KeyBank Chestnut St, Emmaus

Walked in on a Saturday with no appointment. Didn't think I could take care of the 2 issues I had. Mr. Holmes saw me and was awesome. Really professional, competent, and a real pleasure to deal with. Thanks again Keith.

I just deposited $ for my Mother the teller was nice. BUT when I went to exit a female employee stopped me & said very condescendingly One way in. - One way out. So I complied & walked all the way around the building. When I get there the same woman who gave me the instructions comes out the indoor & I said ‘Why is it OK for you & not me?” She said I am an employee & the rules are different for us. & some other snide comments. I was the only customer in the bank & there was no need for that rudeness. I will be advising my 86 year old mother to REMOVE all her accounts.

Truthfully, I don't know that the services offered at Key bank are any better than any other bank we have been to, especially since one bank tends to buy another bank. This particular location has changed names multiple times, but we have stayed with them because of the people here. They are amazing. I can walk in there and they will know my name, have everything set up, ask about my kids, tell me what I they are up to, and they just KNOW you. This location is still just the community bank in a much larger banking company, and I am very much ok with that.

This is the best branch in the area, very friendly staff and very helpful 👍