KeyBank N Main St, Goshen

Though I did not have an account with them they cashed my stimulus check. Employees were very nice, polite and helpful! Was a pleasure dealing with them. When I do find the need for a bank account this is for sure the 1st place I will go! Thank you, KeyBank!

This KeyBank location has some of the best staff! I’ve been wanting to film the elevator at this KeyBank branch for my YouTube autism awareness channel for quite awhile. Also, my friend who’s a branch manager down at the Downtown Elkhart location requested that I film it. At first, they were hesitant about me filming the elevators and a guy said photos can’t be taken in the building. However, when I was walking out to my car he ran out and he said you know what come inside, come inside I’ve changed my mind. It made my day that he let me film it as an addition to my Goshen, Indiana Elevators Playlist and the staff at this branch is another example of good people in the world and why KeyBank is my personal favorite bank ever!

The staff are amazing, very kind, very attentive to all issues. The problem is that an overdraft charge is 38.50$, now say you overdraft, they charge you that, and then some random 1$ bill from apple comes out, that’s another 38.50$ so, everytime you overdraft, you pay 38.50, and they don’t cut your account, they will let bills and whatever come out as many times and charge you 38.50 in a row several times.. but here’s the kicker, so 5 days later, you get paid, your in the clear, (or you think you are).... then boom. All those compiled overdraft fees drag your account to a negative again, and then they charge you a overdraft fee for the overdraft fees. This bank has 0 remorse, or care that it’s insensitive fees that dismember it’s customers. While some banks have a “grace period” or a smaller fee, or a one time fee. This bank likes to choke slam people who are going through a tough time. I wouldn’t recommend this bank to anyone.

Lis was awesome and our appointment was very successful! Customer service was overall amazing :)

Not just this branch but as a whole bank they are useless. They are constantly putting hold on my money because they don't know what they are doing. Choose a different bank... O wish I would have.