KeyBank Reed Hartman Hwy, Cincinnati

I am a Key Bank member and have gone to this branch since it has opened. The service has always been good. They greet me by name when I enter and are always friendly and helpful. They will do things for you that other banks won't deal with. One example; Years ago, I needed to get someone off of an account and instead of having to close and open a brand new account, they submitted with corporate for me to make the changes without having to lose the account that I've had for years.

This Bank is HORRIBLE! There is no customer service. They charge you over draft fees due to their service fees. They have become crooks ever since they merged with Niagra. I would advise anyone that is considering joining this Bank to run! After four plus years of doing business with them I can't even close my account without it being messed up. I had money in it to cover final auto withdrawals and they bounced them anyway. So where is my money??? Then I call to speak to the person I made the cash deposit to and they will not call me back. So I will post a review on every website possible and if I don't get a return call I am filling a complaint with the BBB. You will give me my money back this time!

Lady wouldn’t deposit my check. I’ve deposited a check here before with no issues but this time she said she “just can’t do it”. I left and had it deposited at another location same day with no issues. I’ll be sure to avoid this location in the future.

Terrible services, over charge on fees ($4 for non member atm use is completely ridiculous), high checking fees, especially overdraft, high cc rates. Not many positives. Do yourself a favor and use a different bank or credit union.

My local bank branch and they have always been easy to deal with.

Reall good servise, great workers. Special thanks to kyle getting it through and getting my account opend!