KeyBank S Granite Ave, Granite Falls

The branch manager Dan Emmons at the Granite Falls KeyBank location not only was so horrific to my 70+ year old mother that she is physically frightened to go back there even with how nice everyone else is at that location.... He on multiple occasions didn’t even so much as cancel and reissue the debit card which was the source an extensive identity fraud case until I went in with her and even during that conversation he referred to my sister who is as burn victim as “that monster” & told me he wasn’t going to address any of the identity theft incidents older than 60 days and I ended up having to go through the KeyBank executive brand to sort out the identity theft and the worst part is the manager is still there and I am a stage four cancer patient and finally had to stop pursuing anything further because I have become too ill to continue to resolve it and my only recourse has been to drive 25 miles to a branch that has a great staff and people. It’s heart breaking because I have had an account at that branch office for over 25 years and my family even longer

Had a $200 check from my employer, drawn from Key Bank. I am not an account holder, and was told I'd have to pay $7.50 to cash my check. While this may not be the fault of this specific branch, I remember a day (not too long ago) where you could cash a check for free, account holder or not, so long as the check was drawn from the bank you were at. I'll drive the extra distance to Walmart and pay the $3 fee before I submit to this highway robbery.

popcorn fart bank I have an account at this bank and I was out of state and mailed a big check to them to deposit. After two weeks I called them to make sure that they got it and it was deposited. And they said they had not received it. So I assume it was lost somewhere in the mail. I went through all this hassle to get the big check stopped because it obviously had never gotten to the bank.. after 8 hours they called and said the check had been received. So I ask them how could this happen???? I call you and I identify myself and you check my account and you say "its not there". The bank manager said "you should have asked for me" And I say why can't I ask any employee what deposits were made (after properly identifying myself) If the managfer is the only person who can check a deposit, then I am sorry for this bank and I hope his next performance review is negative for he (Dan) and the branch... So I am moving the $ to BECU. Highly recommend BECU its free checking and free savings with better interest rates than this popcorn fart bank. Oh, so I have a regular checking account at this bank too. And I see this $18/mo withdrawal. I call and ask why are you taking $18 every month. They say its a service charge because you have less than $15K in the account. Another reason to move to BECU, no service fees and they give you a buck or two...

I have no negative comments about any specific branch. However customer service is a joke, and I've had my card locked 2x in 24hrs for making online purchases. No fraud, no sketchy websites... just annoying

Have no complaints with the bank or the staff, but the afterhours ATM there works 50% of the time. I have had to drive out to the Lake stevens key bank 3 times this week because of this.