KeyBank Pittsford Palmyra Rd, Fairport

I have my own thoughts and emotions about the situation at hand but I will do my best to compartmentalize them and simply state facts. I learned about an event that took place at the Key Bank located in Perinton Square Mall today. 6716 Pittsford Palmyra Rd, Fairport, NY 14450. It bothered me enough and I feel like talking about it so bare with me. An employee at this bank does not respect personal boundaries and is comfortable with belittling clients based on extremely personal information. Banking information. I will not include the details of this event. This is to protect the individual that was negatively affected by this experience. I only encourage people NOT to do business with this disappointing branch lest you receive similar treatment.

Key bank all around is horrible. They do not care about their clients. When withdrawing, their atm has withdrawn the money from my account but not dispensed the money not once but twice. When I called, they stated I would have to wait 7-10 business days to be reimbursed. When I questioned them, considering the amount was substantial and this was not my fault, I was told it looks like I have enough money in my account to last the 2weeks for the dispute to be refunded! One My finances are none of their businesses, two this was not my fault, and three this is during a pandemic. The 3 people I spoke with were uncaring or supportive. This was their fault and problem to resolve yet I have to wait 2 weeks for my money that I trusted them with!

Business owners beware, Key Bank does not follow Federal Regulations in regards to cash deposits (10k). They have their own cash deposit limits. Beyond that limit (1k) you must provide tax info, drivers license and personal info. It's a Business Acct... not ok to keep my personal info on file when I'm doing errands for the company I work for. Update: Thanks for responding, but do you see the irony in asking for additional personal information?

DO NOT GO TO THIS BRANCH. This branch exchanged a 1000 Mexican Peso for me and accepted the exchange for the amount of approximately $35.97. They sent the bill to ensure that the bill was legitimate. Once the bill was approved I then received the deposit in my account. One month later they deduct the money that was given to me out of my account because they said "the bill was no longer in circulation" and need the money back essentially. If the bill was no longer in circulation this should of been a concern at the time of the exchange. Very unprofessional experience. I would avoid this branch at all costs. I was going to take my kids out to lunch today and that is when I found out about this whole mess, when I tried to take the money out. I don't even care about the money, I just look like a doofus in front of my family now. The pride I have to swallow is unbearable.

Wonderful people that work there!! They are kind , In courteous! Always willing to listen and to help out when they can. Thank you so much for helping me out and thank you for being a great bunch of people at my Chase branch.

Had the best experience at this branch today, came in stressed out about my account left very relieved thanks to Chuck. He was very helpful in explaining things and left me very satisfied in this Key Bank Branch