KeyBank Royalton Rd, North Royalton

Doing a POA on my dad's account. Told me 5 days, itd been 17 days (10 business days) "We will call you back" no call. I need to write a check for my father funeral expenses before Medicade drains his account in 3 days. What will the branch manager do?

Have been banking with Key for years, and over 6 years with the NR branch. I have had nothing but good luck with them everyone I have dealt with has been very professional

I had called them and specifically asked them if they could notarize my title, asking if there was anything i would need and if there were any charges. The person who answer the phone neglected to tell me that you have to have an account to get things notarized. I was informed of this after standing waiting for the "relationship specialist" to make about 10 phone calls even though i was standing there. Thanks for nothing!

Beware! Other than window tellers, non of the staff work after 12 on Saturdays. If you have any questions or query or anything to ask about your account, they will not entertain you if you arrive at this branch around 12 on Saturdays.They will lie and will tell you they are booked till 1. NO Walk-ins welcome. Absolutely disgusting branch.I wish google would have let me rate them negatively. Update: I contacted concerned department, they told me they will take the action and will inform me. I will update here whatever happens. Update 2- They called me said they took care of the issue I had. They can not provide the details though. Not sure how that will change my experience but I will give them 2 star now they at least heard what I had to say. Rating change from 1 to 2.

Beyond frustrated with this branch! Attempting to obtain a credit card for a non-profit and keep getting the run around. Key bank has over 20 times the amount requested in deposits. Terrible follow up. Ready to withdraw it all and go elsewhere.

Awesome experience. Staff is very helpful