KeyBank Westchester Ave, Pound Ridge

This is the second time this has happened- I go there and they are closed!!!! On a Tuesday afternoon at 2:45 pm!!!! This is absolutely ridiculous! This was not posted on the site because I checked before going. Supposedly they were closed so they could participate in a community outreach program- well what about the community of their customers they are leaving out? There were 3 other customers there trying to get in the same time I was there and no telling how many others throughout their time being closed. Not to mention, KeyBank has closed their location in the hamlet of Wallkill and town of Modena so now I have to go further and further to get to the bank. I think it's time I switch banks.

I have done my banking at this branch for over a decade, with countless visits, multiple accounts, including business. The staff has always been pleasant and competent, helpful, and able to deal with complex situations with skill and sensitivity. I have nothing but praise for their performance, and recommend them unreservedly.

New name, but still useless and never open at the convenience of the customer!!!!!